Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nancy Ducut

Pittsburg

Summary

Highly organized and proactive professional seeking an Office Administrator position to streamline operations, manage administrative functions, and contribute to a productive and efficient work environment.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Home Sale Customer Experience Consultant

Altair Global Relocation
07.2016 - Current
  • Homesale & Property Management: Coordinates home sale programs, including reviewing broker market analyses, ordering appraisals, reviewing inspections, and managing resale contracts to ensure compliance with company policy.
  • Logistics & Vendor Coordination: Acts as the primary liaison, managing third-party vendors such as moving companies, real estate agents, and inspectors, while tracking household goods shipments and resolving damage claims.
  • Policy Administration & Counseling: Advises transferees on relocation benefits, manage budgets, process expense reimbursements, and ensure all services comply with established client policies.
  • Documentation & Data Management: Maintains accurate, up-to-date information in database systems, including file notes, referral fees, and service status updates.

Customer Service Representative

USA North
07.2014 - 07.2016
  • Responsible for answering inbound calls from homeowners, contractors, and utility workers requesting information about underground utilities before digging.
  • Daily tasks include collecting detailed information from callers, entering data accurately into specialized systems, and coordinating with utility companies to ensure proper site marking.
  • Educated callers about legal requirements and safe digging practices, all while maintaining a high level of customer service.

Training Logistics Coordinator

Alere Home Monitoring
05.2011 - 07.2014
  • Material Logistics & Distribution: Preparing, organizing, and shipping training materials and kits to individuals or remote sites.
  • Inventory Management: Monitoring stock levels to prevent shortages or overstock, and ensuring accurate inventory records.
  • Documentation: Preparing and reviewing shipping documents, bills of lading, and invoices for accuracy.

Call Center Supervisor

Tickets.Com
06.2005 - 05.2011
  • Coaching & Development: Providing consistent coaching, feedback, and training to agents to enhance their skills and knowledge, ensuring adherence to company policies.
  • Call Escalation Handling: Taking over difficult customer calls, handling complex queries, and resolving conflicts with tact and professionalism.
  • Operational Management & Scheduling: Managing daily operations, including scheduling staff shifts (workforce management) and ensuring adequate phone coverage to meet demand.

Education

High School Diploma -

Monroe Area High School
Monroe, GA

No Degree -

Diablo Valley College
Pleasant Hill, CA

Skills

  • Time management
  • Attention to detail
  • Problem-solving
  • Adaptability
  • Positivity
  • Empathy
  • Microsoft Office

Certification

Voice Acting for Professionals

Timeline

Senior Home Sale Customer Experience Consultant

Altair Global Relocation
07.2016 - Current

Customer Service Representative

USA North
07.2014 - 07.2016

Training Logistics Coordinator

Alere Home Monitoring
05.2011 - 07.2014

Call Center Supervisor

Tickets.Com
06.2005 - 05.2011

High School Diploma -

Monroe Area High School

No Degree -

Diablo Valley College

Similar Profiles

  • Kelly KelleyKelly Kelley

    <ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI

  • Brandon ThrowerBrandon Thrower

    Senior Sale Consultant at Hero RoofingSenior Sale Consultant at Hero Roofing

  • Manon ViveenManon Viveen

    Senior Customer Experience Consultant at Everything Travel GroupSenior Customer Experience Consultant at Everything Travel Group

  • JULIUS WESONGAJULIUS WESONGA

    Customer Experience 5G Home Broadband/Enterprise Back Office Support at Sheer Logic Management Consultants LTD - Airtel KenyaCustomer Experience 5G Home Broadband/Enterprise Back Office Support at Sheer Logic Management Consultants LTD - Airtel Kenya

CREATE PROFILE
Nancy Ducut