Nancy Dopaco
Surrey,BC
Summary
Dedicated mail carrier with Canada Post, recognized for enhancing delivery efficiency and customer satisfaction. Expert in mail sorting and route navigation, demonstrating strong problem-solving and communication skills. Successfully managed large-volume seasonal deliveries, ensuring timely service while adhering to safety protocols and maintaining high standards of professionalism.
Overview
14
14
years of professional experience
Work History
Mail Carrier
Canada Post
03.2012 - Current
- Sorted and delivered mail efficiently to designated routes.
- Maintained accurate records of deliveries and pick-ups.
- Navigated diverse neighborhoods while ensuring timely service.
- Communicated effectively with customers regarding delivery inquiries.
- Adhered to safety protocols while handling postal equipment.
- Adapted quickly to changing routes and delivery schedules.
- Collaborated with team members to optimize delivery processes.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Education
High School Diploma -
Templeton Secondary High School
Vancouver, BCCosmetology -
Image School of Hairdressing
Burnaby, BCSkills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Vehicle maintenance
- Hand-eye coordination
- Scan parcels
- Sorting mail
- Route deliveries
- GPS use
- Registered mail protocols
- Mail-sorting and delivery sequence
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Physical strength
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
Languages
English
Full Professional
Portuguese
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Part TimeSalary Range
$0/hr - $1000/hrTimeline
Mail Carrier
Canada Post
03.2012 - Current
High School Diploma -
Templeton Secondary High School
Cosmetology -
Image School of Hairdressing
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