Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nancy Dhanjal

Nancy Dhanjal

Mississauga,ON

Summary

Dynamic and results-driven Retail Leader with extensive multi-brand experience spanning premium, fast-fashion, and lifestyle segments. Currently leading operations as Store Manager at Bluenotes, with a proven track record of elevating team performance, maximizing sales, and maintaining high visual and operational standards. Former Sales Coach at UNIQLO, where I mentored high-performing teams under a global retail model, and Assistant Manager at Boathouse, where I excelled in driving KPIs and operational excellence. Known for hands-on leadership, strategic thinking, and a strong ability to inspire teams to exceed targets. Passionate about creating exceptional customer experiences and fostering inclusive, high-energy work environments. Fully flexible, deeply committed, and ready to bring immediate impact to forward-thinking retail brands.

Overview

3
3
years of professional experience

Work History

Store Manager

YM INC. Bluenotes
11.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

Boathouse
01.2024 - 07.2024
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Sales Advisor

H&M Hennes & Mauritz
06.2023 - 11.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Sales Coach

UNIQLO
11.2022 - 05.2023


  • Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
  • Boosted team morale with regular recognition of outstanding achievements and contributions to the company.
  • Established clear expectations for performance standards while providing ongoing mentorship to help sales professionals exceed goals consistently.

Education

High School Diploma -

Mohawk College of Applied Arts And Technology
Mississauga, ON
03-2025

Skills

  • Sales strategy management
  • Key Performance Indicator
  • Sales Training and Coaching Techniques
  • Team leadership
  • Upselling strategies
  • Customer relations
  • Employee Onboarding
  • Store operations
  • Store opening and closing
  • Outstanding communication skills

Accomplishments

  • Achieved a mention on the Dean's Honors List by consistently delivering excellent academic standing.
  • Promoted the store volume from Level C to Level B by consistently providing exceptional KPI and achieving Sales Target.
  • Got promoted from Assistant Store Manager to Store Manager within the span of 3 months by consistently providing exceptional performance.

Timeline

Store Manager

YM INC. Bluenotes
11.2024 - Current

Assistant Store Manager

Boathouse
01.2024 - 07.2024

Sales Advisor

H&M Hennes & Mauritz
06.2023 - 11.2023

Sales Coach

UNIQLO
11.2022 - 05.2023

High School Diploma -

Mohawk College of Applied Arts And Technology

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