NANCY DAVID
Toronto,Ontario
Summary
Detail-oriented professional with experience in business operations, workflow coordination, documentation management, customer support, compliance processes, and cross-functional communication. Strong background in administrative systems, data accuracy, CRM tools, ERP platforms, and process improvement. Demonstrated ability to streamline tasks, maintain organized records, coordinate teams, and support service delivery across legal, nonprofit, and client-focused environments. Recognized for reliability, analytical thinking, and strong organizational skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Developmental Support Worker
Resolve Support Services
Toronto, ON
03.2023 - Current
- Monitored client progress and reported observations to team members.
- Supported adults with developmental needs through individualized care routines.
- Maintained accurate documentation, task tracking, and service delivery reporting.
Business Operations Lead
Karegaroo
Toronto, ON
11.2020 - 10.2023
- Streamlined daily operations, documentation, client onboarding, and service delivery workflows.
- Managed scheduling, provider assignments, communication tracking, and operational reporting.
- Implemented digital systems that enhanced efficiency and accuracy.
- Maintained organized administrative records, contracts, and performance metrics.
- Contributed to documentation facilitating approval of $100,000 innovation grant.
Early Childcare Assistant
Melor Childcare & Health Services
Toronto, ON
09.2020 - 08.2022
- Managed daily activity logs, attendance tracking, communication documentation, and reporting.
- Supported operational routines in compliance with health and safety protocols.
LEGAL, GOVERNANCE & ADMINISTRATIVE EXPERIENCE
African Bar Association
Lagos
12.2014 - 05.2019
- Streamlined administrative operations and documentation workflows for a 500+ member organization.
- Maintained accurate member records, invoicing, and communication tracking.
- Prepared and reviewed corporate governance documents and compliance reports.
- Drafted detailed minutes, internal memos, and legal documentation.
- Conducted legal research on corporate regulations to support informed decision-making.
- Supported office management through effective scheduling and client relations.
- Coordinated leadership activities to enhance organizational efficiency.
Education
Diploma - Business Accounting
Centennial College of Applied Arts And Technology
Scarborough, Ontario05-2025
Skills
- Executive leadership
- Inventory management
- Client and vendor relations
- Market analysis
- Budgeting and finance
- Project management
- Team collaboration
- Verbal communication
Certification
Canadian Securities Course (In Progress)
Technical Skills
QuickBooks • Sage 50 • Sage 300 ERP • Microsoft Excel • Microsoft Word • PowerPoint • Outlook • Microsoft Teams • Asana • Zoom • Acolibased CRM • Data Management Tools • Digital Filing Systems • Scheduling Tools
Timeline
Developmental Support Worker
Resolve Support Services
03.2023 - Current
Business Operations Lead
Karegaroo
11.2020 - 10.2023
Early Childcare Assistant
Melor Childcare & Health Services
09.2020 - 08.2022
LEGAL, GOVERNANCE & ADMINISTRATIVE EXPERIENCE
African Bar Association
12.2014 - 05.2019
Diploma - Business Accounting
Centennial College of Applied Arts And Technology