Nancy Cooper
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Murphys Point Provincial Park
04.2010 - 02.2025
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Counselor
Kelford Youth Services
03.2006 - 08.2009
- Counseling youth with behavioral and emotional issues.
- Assisted with Plan of Cares and developing goals on an individual client basis.
- Mediation of conflicts between clients and developing coping mechanisms geared towards client’s ability to problem solve and make positive choices.
- Liaison between clients and parents
- Led and participated in Social Skills workshops.
- Responsible for compiling daily logs and reports on the behaviors of clients, as well as serious occurrence and incident reports.
- Responsible for compiling Monthly Plan of Care reports.
- Meal preparation, cleaning and general maintenance of the residence.
Counselor
Revelations Group Homes
11.2001 - 07.2005
- Maintain strict security practices
- Confidentiality
- Counseling youth in anger management, drug abuse, family issues, and preparing them for re-integration into their communities.
- Took part in, as well as led, life skills discussions, such as goal setting, menu planning, importance of education, time management, making positive choices.
- Supervision of youth in community outings, for example, shopping, recreational activities, doctor’s appointments, places of employment and school.
- Assisted in meal preparation, as well as cleaning and general maintenance of the house.
- Responsible for compiling daily logs and reports for the monitoring and observation youth’s behaviors.
- Faxing and filing duties and maintaining criminal records files.
Manager
Macs Convenience Store/Gas Bar
01.1988 - 04.2002
- Responsible for supervision, scheduling and coaching staff of a 24 hour retail store with up to fifteen staff members.
- Interviewing, hiring and training of job applicants and new staff.
- Dealing with conflict issues between staff, between staff and management, as well as solving customer complaints.
- Financial controls of cash and credit card transactions, as well as bank deposits and loss prevention.
- Inventory control, ordering and merchandising of stock.
- Verification of shipments and working with distributors and suppliers.
- Delegation of duties to subordinate staff.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Legal Assistant Diploma -
St. Lawrence College
Kingston, ON05.1989
Ontario Secondary School Diploma -
Rideau District High School
Elgin, ON06.1987
Skills
- Client support
- Skilled at prioritizing and executing tasks simultaneously
- Retail management
- Analytical problem-solving
- Consistently dependable
- Merchandise planning
- Meticulous attention to detail
- Inventory management
- Retail merchandising
- POS system management
- Employee engagement
- Loss prevention strategies
Certification
- Criminal Records Check 2025
- Vulnerable Sector Check 2025
- W.H.I.M.I.S. certificate 2025
- WDHP 2024
- Standard First Aid with CPR certificate August 2024
- Payment Card Acceptance-Cardholder Data Security 2024
- Safe Smart Course 2024
- Therapeutic Crisis Intervention certificate April 6, 2006
- Ministry of Children and Youth Services-Youth Justice Services Residential Basic Training Spring 2005
- Subway International, Midway, Connecticut-Diploma, Manager and Authorized Franchise Owner Fall 1994
- Quality Customer Service Certificates
- Test Shopping Awards
- Numerous Security and Robbery Prevention Seminars
Timeline
Retail Store Manager
Murphys Point Provincial Park
04.2010 - 02.2025
Counselor
Kelford Youth Services
03.2006 - 08.2009
Counselor
Revelations Group Homes
11.2001 - 07.2005
Manager
Macs Convenience Store/Gas Bar
01.1988 - 04.2002
Legal Assistant Diploma -
St. Lawrence College
Ontario Secondary School Diploma -
Rideau District High School
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