Nancy Claveau
Kitchener
Summary
Accomplished General Manager at Drivewise Milton/Mississauga, adept in operations management and leadership, significantly enhancing team performance and customer satisfaction. Expert in strategic planning and problem resolution, achieving notable sales growth. Skilled in inventory control and fostering client relations, ensuring long-term organizational success.
Overview
45
45
years of professional experience
Work History
General Manager
Drivewise Milton/Mississauga
01.2009 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
ISO / Quality Assurance Manager
Nortesco Inc / Natphil Inc
10.2005 - 10.2009
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
Distribution Supervisor
Nortesco Inc / Natphil Inc
01.2001 - 10.2005
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Reduced order processing time with streamlined packing and shipping methods.
- Managed a team of warehouse employees, ensuring proper training and adherence to safety protocols.
- Created a safe working environment for all team members through consistent enforcement of safety rules and guidelines.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
- Optimized inventory management by conducting regular audits and updating tracking systems.
Purchasing Supervisor
Nortesco Inc / Natphil Inc
01.1994 - 01.2001
- Monitored supplier performance metrics regularly to identify areas of improvement and maintain accountability standards.
- Managed supplier relationships for enhanced performance, timely deliveries, and quality control.
- Maintained accurate documentation of all procurement activities, ensuring audit readiness at any given time.
- Provided guidance and support to junior team members, fostering professional growth and development in their procurement careers.
- Utilized data analysis tools to track spending patterns, identify inefficiencies within current practices, allowing adjustments to be made proactively.
- Reduced company expenses with thorough vendor negotiations and securing favorable pricing terms.
- Increased accuracy of purchase orders by implementing a strict review process before submission.
- Coordinated with various departments to align purchasing initiatives with their specific needs and requirements effectively.
- Optimized budget allocation by identifying new cost-saving opportunities in the procurement process.
- Conducted regular market research to stay informed on industry trends, ensuring competitive pricing strategies were employed during negotiations.
Office/Warehouse Manager
Canaroma International
01.1980 - 09.1994
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
Education
Business Administration -
Stafford Business School
Rouyn-Noranda, QC04.1970
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Administrative skills
- Motivation
- Client relations
- Customer retention
- Staffing
- Purchasing
- Troubleshooting expertise
Languages
English
Full Professional
French
Elementary
Italian
Elementary
Timeline
General Manager
Drivewise Milton/Mississauga
01.2009 - Current
ISO / Quality Assurance Manager
Nortesco Inc / Natphil Inc
10.2005 - 10.2009
Distribution Supervisor
Nortesco Inc / Natphil Inc
01.2001 - 10.2005
Purchasing Supervisor
Nortesco Inc / Natphil Inc
01.1994 - 01.2001
Office/Warehouse Manager
Canaroma International
01.1980 - 09.1994
Business Administration -
Stafford Business School
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