Nancy Cervantes
San Bernardino
Summary
Motivated and results-oriented student with extensive experience in leadership, team development, and administrative support. Bringing strong communication skills, critical thinking, and a proactive attitude to assist with a variety of tasks. With a proven track record in managing teams, training staff, and improving operational processes, I am eager to apply my skills and experience to support the hiring department at Loma Linda. Looking to contribute to a dynamic team environment while further developing my professional abilities in a healthcare setting.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Fitness 19
09.2021 - Current
- Proven ability to lead diverse teams, foster a positive work culture, and drive performance towards organizational objectives
- Experience in onboarding, training, and mentoring new hires, ensuring continuous development of team skills
- Skilled in assessing team performance, providing constructive feedback, and implementing improvement plans
- Consistently meeting or exceeding customer expectations by addressing inquiries and resolving issues promptly
- Building and nurturing strong relationships with clients, ensuring their needs are met and enhancing customer retention
- Leading by example to meet sales targets and encouraging upselling strategies to increase revenue
- Managing stock levels, placing orders, and ensuring the accuracy of inventory records to meet operational needs
- Cultivated a welcoming and inclusive environment by ensuring the gym was consistently clean, organized, and well-maintained
- Maintained equipment to meet safety compliance, while strategically displaying products to enhance accessibility and meet member needs
Training and Development Manager
Chick-fil-A
10.2017 - 05.2021
- Employed a variety of training techniques, including hands-on exercise, role-playing, and digital resources, to enhance learning experiences and improve the overall success of the training program
- Effectively communicated learning goals, performance expectations, training schedules, and assessment criteria to senior management, ensuring alignment with company objectives
- Created comprehensive on-the-job training guides and resources to support Certified Trainers in onboarding and developing new hires, ensuring consistency and accuracy in training
- Organized and led monthly monthly meetings with Certified Trainers to evaluate the effectiveness of training programs, gather feedback, and recommend improvements to enhance program quality, accuracy, and policy compliance
- Led the training and development of new and upcoming shift leaders and managers, ensuring proficiency in day-to-day operations
- Managed employee schedules and roles based on customer forecasts, individual competencies, and service expectations to optimize store operations and customer experience
- Reconciled daily sales transactions, ensuring accuracy in cash handling and reporting
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CA01-2025
Skills
- Critical Thinking and Problem Solving
- Staff Training and Development
- Teamwork and Collaboration
- Customer Service Excellence
- Professionalism and High Morale
- Client Relationship Management
- Written and Oral Communication
- Goal-oriented
Timeline
Assistant Manager
Fitness 19
09.2021 - Current
Training and Development Manager
Chick-fil-A
10.2017 - 05.2021
Associate of Science -
Chaffey College
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