Nancy Cervantes
South Gate
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Motivated to maintain customer satisfaction and contribute to company success.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Titan Worldwide
04.2020 - Current
- Answer customer inquiries to resolve complaints in a timely manner
- Perform administrative tasks such as filing paperwork, updating databases and generating reports
- Resolve complex problems by working with other departments to provide solutions that meet customer needs
- Develop strong relationships with customers by providing personalized assistance and support
- Identify areas of improvement in customer service processes and suggests changes accordingly
- Track orders from start to finish to ensure timely delivery of goods or services
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrate excellent communication skills in resolving product and consumer complaints
- Mentor new employees on procedures and policies to maximize team performance
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor
- Escalate customer concerns, issues and requirements to supervisors for immediate rectification.
FARO Logistics Solutions
07.2013 - 04.2020
- Review and process customer orders, ensuring accuracy and product availability
- Resolve customer inquiries related to order processing in a timely manner
- Coordinate with customers regarding order changes, cancellations, and returns
- Provide support to other departments during peak order periods
- Respond promptly to customer complaints or inquiries via phone, email, or mail
- Perform data entry tasks associated with updating customer accounts in the system
- Collaborate closely with warehouse staff to ensure timely shipment of products
- Track shipments using shipping software applications
- Answer customer account inquiries and provided resolution
- Provide order tracking information and resolved issues when needed
- Create packing slips and invoices for outgoing shipments
- Prepare work orders, bills of lading or shipping orders.
Education
High school or equivalent -
South Gate Senior High School
South Gate, CA06.2010
Skills
- Warehouse Manager Software
- Microsoft Office
- Adobe Acrobat
- EDI
- Fast Learner
- Order Fulfillment
- Paperwork Processing
- Data Entry
- Complaint/ Conflict resolution
- Computer Proficiency
- Problem-solving abilities
- Multi-Task Management
- Customer Service
- Critical Thinking
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Titan Worldwide
04.2020 - Current
FARO Logistics Solutions
07.2013 - 04.2020
High school or equivalent -
South Gate Senior High School
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