Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Castillo

2907 S Santa Fe Ave Spc#51San Marcos

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

Taco Bell
09.2022 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Frequently inspected production area to verify proper equipment operation.

Cashier

DDs Discount
06.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Dental Assistant -

UEI College
Oceanside, CA
06.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Team motivation
  • Creative problem solving
  • Customer service management
  • Team collaboration and leadership
  • Staff supervision
  • Motivational leadership
  • Complaint resolution
  • Role modeling
  • Daily workflows
  • Client service
  • Shift scheduling
  • Client support
  • Sales expertise
  • Shift leadership
  • Shift checklists
  • Multitasking Abilities
  • Active listening
  • Team building
  • Bilingual
  • Fast learner

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Taco Bell
09.2022 - 10.2024

Cashier

DDs Discount
06.2021 - 03.2022

Dental Assistant -

UEI College

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Nancy Castillo