Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nancy Casarez

Bakersfield

Summary

Experienced Pharmacy Technician with dedicated expertise in retail pharmacy operations, excelling in prescription filling, data entry, and drug inventory management. Recognized for enhancing workflow efficiency and fostering patient relationships through problem-solving and teamwork. Committed to maintaining confidentiality and ensuring drug safety while delivering high-quality care. Highly dependable and punctual employee with an excellent attendance record; consistency maintains full availability.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

Rite Aid Pharmacy
08.2019 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Pharmacy Technician Trainee

Auburn Pharmacy
11.2018 - 08.2019
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
  • Fostered positive relationship with patients, offering compassionate care and understanding of their needs.

Associate

Rite Aid
08.2015 - 08.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.
  • Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.

Education

Pharmacy

UEI College
Bakersfield, CA
10-2018

Foothill High School
Bakersfield, CA
06-2010

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Drug safety
  • Prescription filling and labeling
  • Cash register operations
  • Drug inventory management
  • Data entry

Languages

Spanish
Limited Working

Timeline

Pharmacy Technician

Rite Aid Pharmacy
08.2019 - Current

Pharmacy Technician Trainee

Auburn Pharmacy
11.2018 - 08.2019

Associate

Rite Aid
08.2015 - 08.2019

Pharmacy

UEI College

Foothill High School

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Nancy Casarez