Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Brock

Trenton,ON

Overview

38
38
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2015 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Kitchen Staff Member

E.J.McQuigge Lodge
07.1986 - 03.1999
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Collaborated with team members to ensure seamless coordination during peak service hours.

Education

IT Technology

Toronto School of Business
Belleville, ON
04.2001

Skills

  • Call Management
  • Consultative Sales
  • Account updating
  • Product Knowledge
  • Data Entry
  • Complaint resolution
  • Data Collection

Languages

English

Timeline

Customer Service Representative

Concentrix
10.2015 - Current

Kitchen Staff Member

E.J.McQuigge Lodge
07.1986 - 03.1999

IT Technology

Toronto School of Business

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Nancy Brock