Nancy Brock
Trenton,ON
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2015 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Kitchen Staff Member
E.J.McQuigge Lodge
07.1986 - 03.1999
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
IT Technology
Toronto School of Business
Belleville, ON04.2001
Skills
- Call Management
- Consultative Sales
- Account updating
- Product Knowledge
- Data Entry
- Complaint resolution
- Data Collection
Languages
English
Timeline
Customer Service Representative
Concentrix
10.2015 - Current
Kitchen Staff Member
E.J.McQuigge Lodge
07.1986 - 03.1999
IT Technology
Toronto School of Business