NANCY BROAD
Red Deer,AB
Summary
To find a great role within a great culture where one can utilize administrative, organizational, and operational skills to provide value to a team. An outgoing Executive Assistant with over 25 years of experience. A proactive, creative problem solver who is detail- and process-oriented. Direct and forthright, works well independently and in a team setting and remains calm under pressure. Enjoys working in a respectful, collaborative environment. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Family Services Coordinator
Ronald McDonald House Alberta
03.2024 - Current
- Welcome, register and acquaint residents to the House. Assist with family check-in / out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of resident’s needs. Assist families with support needs and special requests as required.
- Act as the primary contact for the facility operations or family issues that arise during their shift. Work closely to ensure operation of House according to the guidelines and protocols of RMHC Alberta.
- Manage all aspects of security (property and persons) and report any related issues or concerns.
- Foster strong values-based relationships with all key stakeholders for both locations, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable family environment.
- Prepare accurate and timely administrative reports and documentation, including maintaining up-to-date family records, directories, and databases.
- Complete administrative tasks such as answering phones, responding to emails and deliveries, processing payments, data entry, filing, general office duties, managing waitlist and referral process, background checks, preparation for meetings, creating and distributing communication materials, etc.
- Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
- Participate in special projects and other duties as required.
Executive Administrative Assistant
Red Deer Public School District
11.2022 - 06.2024
- Provided administrative support to the Associate Superintendent of People Services and the People Services team.
- Monitored the sub-dispatch system to ensure proper teacher and educational assistant coverage throughout the school division.
- Ensured absences were entered into the attendance system for all staff members for proper payroll rollout.
- Gathered documents and data and formulated analytics to prepare issues for discussion and reports for review.
- Scheduled appointments and handled calendars for senior leadership.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Handled confidential and sensitive information with discretion and tact.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
Executive Administrative Assistant
British Columbia Institute of Technology (BCIT)
05.2018 - 03.2022
- Providing executive assistant services to the Vice President of Human Resources and People Development.
- Calendar management for the Vice President and the team of Directors who worked within the Peoples Services team.
- Quarterly Forecasting and budget management for the department. Our annual budget was approximately 7M annually.
- Assisted Directors with business case building for budget planning
- Expense/credit card reconciliation for the VP and Directors of the department.
Executive Administrative Assistant
City of Vancouver
09.2017 - 05.2018
- Provided executive assistant services to the General Manager of Development, Buildings and Licensing
Executive Assistant
Proform Management Inc.
05.2016 - 09.2017
- Provided executive assistant service to the President and CEO of a family-owned concrete company.
- Managed complex schedules and coordinated travel arrangements for a diverse team of staff members at the company.
- Worked closely with HR Manager to secure working visas for foreign workers and secure travel for those workers.
- Arranged temporary living quarters for foreign workers.
- Organization of special events for staff/team members.
Red Deer Executive Assistant/Board Liaison
2019 Canada Games Host Society
01.2015 - 05.2016
- Provided executive assistant services to the Board Chair, Board of Governors and CEO of the 2019 Canada Games Host Society
Executive Assistant
Harvard Developments Inc
02.2014 - 12.2015
- Provided executive assistance to the Vice President of Investments for a family owned Real Estate Development Company
Senior Administrative Assistant - Social Planning Department
City of Red Deer
06.2005 - 11.2013
- Senior Administrative Assistant to the Director of Social Planning
Accounting Specialist - Recreation, Parks & Culture Business Support
City of Red Deer
01.2012 - 01.2013
- Seconded position to cover a sick leave
Administrative Assistant - Recreation, Parks & Culture - Collicutt Centre
City of Red Deer
01.2005 - 01.2012
- Customer Service/General Public Inquiries
Marketing Assistant
Woody's RV World
01.1998 - 01.2005
- Advertising planning and production for five different locations
Education
Bachelor of Science - Business Administration -
Aspen University
Business Administration Diploma -
Red Deer College
Red Deer, AB01.2012
Skills
- Board, Committee & Governance Coordination
- Calendar Management
- Document Management
- Email Management
- Event Planning
- Expenses and Budget Review
- Meeting Coordination
- Process Development
- Special Projects
- Travel Coordination
- Multicultural Competence
- Client Advocacy
- Family Support
- Referral Networking
- Report Preparation
- Teamwork and Collaboration
- Time Management
- Multitasking
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Client documentation
- Decision-Making
- Team Collaboration
- Active Listening
- Problem-solving aptitude
- Reliability
- Adaptability
- Professionalism
- Relationship Building
- File Management
- Microsoft Office Suite
- Professional Demeanor
Career Achievements
- Dawnine Jackson Memorial Ladybug Artwork Project - Organizing Member
- Olympic Torch Relay Community Celebration - Organizing Committee Member
- City of Red Deer Superintendent's Occupational Health & Safety Committee - Recording Secretary
- City of Red Deer United Way - Committee Member
- 2004 Heart Award Recipient - Staff member of the year
- Representative for Marketing & Advertising for the Woody's RV World Marathon and Half Marathon
Programs
- Microsoft Office Suite
- Sharefile
- Sharepoint
- Zoom
- Atrieve
- MS Teams
- JD Edwards
- Chrome River
- Millennium Web Requisitioning
- People Admin
- Kronos
Languages
English
Timeline
Family Services Coordinator
Ronald McDonald House Alberta
03.2024 - Current
Executive Administrative Assistant
Red Deer Public School District
11.2022 - 06.2024
Executive Administrative Assistant
British Columbia Institute of Technology (BCIT)
05.2018 - 03.2022
Executive Administrative Assistant
City of Vancouver
09.2017 - 05.2018
Executive Assistant
Proform Management Inc.
05.2016 - 09.2017
Red Deer Executive Assistant/Board Liaison
2019 Canada Games Host Society
01.2015 - 05.2016
Executive Assistant
Harvard Developments Inc
02.2014 - 12.2015
Accounting Specialist - Recreation, Parks & Culture Business Support
City of Red Deer
01.2012 - 01.2013
Senior Administrative Assistant - Social Planning Department
City of Red Deer
06.2005 - 11.2013
Administrative Assistant - Recreation, Parks & Culture - Collicutt Centre
City of Red Deer
01.2005 - 01.2012
Marketing Assistant
Woody's RV World
01.1998 - 01.2005
Bachelor of Science - Business Administration -
Aspen University
Business Administration Diploma -
Red Deer College
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