Nancy Bravo
Oceanside
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Associate
Magnit At Genentech
2023.08 - Current
- Updated spreadsheets and databases to track, analyze, and report on performance and training data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Maintained up-to-date contact lists facilitating swift communications between relevant personnel when necessary.
- Served as a liaison between employees and management to address concerns or issues promptly.
- Supported project teams by providing administrative assistance, leading to timely project completion.
Security Systems Administrator
Allied Universal Services At Genentech
2022.04 - 2023.07
- Maintained accurate records of staff members attendance, leave requests, and overtime hours for accurate payroll processing.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Answered phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Enhanced office safety by coordinating update of emergency response procedures.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
- Improved employee onboarding experience by creating detailed orientation program.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Edited documents to improve accuracy of language, flow, and readability.
Security Officer
Allied Universal Services At Genentech
2021.03 - 2022.04
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Security Officer
Nanpor Security Services
2020.06 - 2021.03
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Examined doors, windows and gates to verify security.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Assistant Manager
ShakeSmart Inc
2016.12 - 2018.07
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Armed Security Supervisor
Nanpor Security Academy & Stratus Security Management
2014.07 - 2016.09
- Ensure the safety of Medical staff and detainee(s)
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Office Assistant
Nanpor Security Academy
2014.08 - 2016.06
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Education
Associate of Arts - Kinesiology
MiraCosta College
Oceanside09.2020
High School Diploma -
El Camino High School
Oceanside, CA06.2012
Skills
- Fast Learner
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Multitasking and Time Management
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Administrative Associate
Magnit At Genentech
2023.08 - Current
Security Systems Administrator
Allied Universal Services At Genentech
2022.04 - 2023.07
Security Officer
Allied Universal Services At Genentech
2021.03 - 2022.04
Security Officer
Nanpor Security Services
2020.06 - 2021.03
Assistant Manager
ShakeSmart Inc
2016.12 - 2018.07
Office Assistant
Nanpor Security Academy
2014.08 - 2016.06
Armed Security Supervisor
Nanpor Security Academy & Stratus Security Management
2014.07 - 2016.09
Associate of Arts - Kinesiology
MiraCosta College
High School Diploma -
El Camino High School
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