NANCY BENNETT
Burlington
Summary
Insurance professional with comprehensive knowledge in risk assessment, policy development, and client relationship management. Proven track record in delivering high-quality results through collaborative efforts and adaptability to changing market conditions. Strong analytical skills, attention to detail, and strategic approach drive impactful decisions and foster team success.
Overview
23
23
years of professional experience
Work History
Senior Underwriter
Modern Specialty Insurance Ltd.
07.2020 - Current
- Filled roles as Senior Claims Advocate, Director of Operations, Interim Director of Underwriting and Interim President as required.
- Signing authority and Senior Underwriter for Transportation, Motor Truck Cargo and Niche Habitational programs of a privately owned Canadian MGA
- Project managed software customization for back office administration (underwriting, transaction, policy documents) and broker rating systems
- Assisted in the development of program guidelines, policy document templates, coverage wordings and rating matrix with insurer partners
- Created rating calculators, application forms, submission logs, underwriting analysis, and file audit checklists for the underwriting department
- Mentoring and coaching of staff in understanding of risk exposures and workflows
- Facilitated team meetings and training sessions
- Evaluated staff performance, provided feedback, and conducted annual performance reviews
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Resolved customer complaints swiftly while maintaining high level of satisfaction among clients
- Ensured compliance with legal requirements and industry regulations by monitoring operations closely
- Worked with HR department to recruit candidates, improving company operations
- Assisted in development of long-term strategic plans for organizational growth
- Developed and implemented operational policies and procedures to improve efficiency
- Oversaw daily operations, ensuring timely completion of tasks and projects
- Collaborated with marketing team members to plan promotional events or campaigns aimed at increasing brand awareness
- Communicated regularly with stakeholders regarding company progress
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
Account Executive - Commercial
Lawrie Insurance Group Inc.
08.2019 - 07.2020
- Senior Customer Service Representative on a book of complex and/or hard to place risks
- Surety Power of Attorney held with Aviva, Intact, GCNA, Northbridge, and Travelers
- Marketing and negotiation of client accounts with insurers
- Review policy documents, creation of wording comparisons, and stewardship reports
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Identified opportunities for cross-selling or upselling within existing clients.
- Conducted needs analyses and account reviews to uncover customer's essential needs
- Coordinated with finance department on payment collection from clients
Commercial Lines Account Manager
The Magnes Group Inc.
09.2016 - 06.2019
- Handle all lines of coverage with a concentration on Commercial Property & Casualty, Professional Liability, Directors & Officers, and Privacy & Network Security
- Collaborated with internal teams to deliver seamless account management services
- Marketing and negotiation of client accounts with insurers
- Prepared quotations, proposals and recommendations to help clients or prospects understand product and service offerings
- Review policy documents and creation of wording comparisons as required
- Processed policy changes as requested by clients or required due to business growth or changing risk factors
- Analyzed loss data to identify trends or areas of concern within client's risk profile
- Participated in regular training sessions to stay current on product offerings and industry updates
Commercial Lines Client Manager
Pearson Dunn Insurance Inc.
09.2011 - 09.2016
- Providing administrative support on an assigned book of business with a central role in renewing existing accounts
- Book consisted of construction, public sector - municipal, education, and not for profit
- Negotiating coverage and terms, responding to inquiries and processing of transactions
- Strategized new business opportunities within existing client accounts, increasing revenue potential
- Placement and issuing of commercial, contract, and developer surety products and documents
- Research and issuance of Request for Proposal (RFP) and associated documents
- Met retention goals with smooth management of client renewal process
- Conducted market research to stay informed about industry trends and inform future sales strategies
Senior Client Manager
BFL Canada Risk and Insurance Services Inc.
08.2001 - 09.2011
- Progressed from Client Service Representative to a Senior Client Manager position, migrating from the equine team to public sector
- Serviced corporate accounts with a focus on construction, manufacturing, trucking and marine operations, film, sports and entertainment, equine and farm, and public sector
- Specialty/Program product development and servicing of program perimeters
- Delivered presentations showcasing Insurer coverages and brokerage's services during client meetings
- Created customized proposals tailored to each client's specific requirements
- Mentored junior team members, sharing knowledge about best practices in client management
- Capitalized on upsell and cross-sell opportunities by working with account executives
- Participated in networking events or conferences to build brand awareness and generate leads
Education
Ambulance And Emergency Care
Humber College
Toronto, ONNursing
Humber College
TorontoSkills
- Strong working knowledge of MicroSoft365 (Outlook, Word, PowerPoint, Excel and Teams), Google Workspace (Gmail, Docs, Slides, and Sheets), and Adobe products
- Brokering and underwriting experience in hard to place and complex risks
- Workflow optimization and strategic planning
- Sales presentations including submissions, risk audits, client proposals, RFPs and stewardship reports
- Analyzing data
- Relationship building
Affiliations
- Registered Insurance Broker of Ontario (RIBO) (09/01/01-07/01/20)
- Broker licenses previously held in British Columbia, Alberta, Manitoba, Saskatchewan, Newfoundland & Labrador and Quebec.
- Accident & Sickness (LLQP-A&S) (2009-2011)
- Insurance Brokers Association of Ontario (IBAO2001-2023)
- Registered Nurse - General Class (RN)(Retired), College of Nurses of Ontario
- Emergency Medical Care Assistant (EMCA) (Retired), Ontario Ministry of Health
Timeline
Senior Underwriter
Modern Specialty Insurance Ltd.
07.2020 - Current
Account Executive - Commercial
Lawrie Insurance Group Inc.
08.2019 - 07.2020
Commercial Lines Account Manager
The Magnes Group Inc.
09.2016 - 06.2019
Commercial Lines Client Manager
Pearson Dunn Insurance Inc.
09.2011 - 09.2016
Senior Client Manager
BFL Canada Risk and Insurance Services Inc.
08.2001 - 09.2011
Ambulance And Emergency Care
Humber College
Nursing
Humber College
Similar Profiles
Sharuma DermalSharuma Dermal
Senior Physiotherapist at Modern Multi Specialty ClinicSenior Physiotherapist at Modern Multi Specialty Clinic
Nicholas BettnerNicholas Bettner
CLAIMS SERVICE REPRESENTATIVE II at AMERICAN MODERN INSURANCE, SUBSIDIARY OF MUNICH RECLAIMS SERVICE REPRESENTATIVE II at AMERICAN MODERN INSURANCE, SUBSIDIARY OF MUNICH RE
Misty SadlonMisty Sadlon
Senior Marketing Partner at American Modern Insurance/ Munich RESenior Marketing Partner at American Modern Insurance/ Munich RE