Nancy Bansal

• Developed and executed automated test scripts using tools like Cyara to ensure the functionality of IVR systems.
• Created and maintained automated test cases for prompt verification, call flow, and system responses.
• Designed comprehensive test cases and test scenarios for functional, regression, and UAT testing of IVR applications.
• Ensured test cases covered various aspects, including voice prompts, DTMF input, call routing, and system integration.
• Identified, documented, and tracked defects using tools such as JIRA and ALM.
• Collaborated with cross-functional teams to prioritize and resolve issues promptly.
• Conducted testing of voice authentication processes to verify and enroll voice data for secure user authentication.
• Collaborated on system integration testing to ensure seamless interaction between IVR systems, telephony components, and desktop applications.
• Validated IVR call flows, menu selections, and voice prompts in conjunction with call routing systems.
• Worked on various IVR systems, including Nuance, Genesys-WWE, and Avaya, ensuring a deep understanding of their functionalities.
• Managed end-to-end testing processes for projects involving telephony system integration, application replacement, and migration to SIP.
• Strategized test requirements, prepared test suites, and delivered sign-offs for IVR functionality.
• Created and maintained detailed documentation for test cases, test execution reports, and defect reports.
• Ensured that testing processes and results were well-documented for future reference.

Designed detailed and effective test cases, ensuring coverage of functional, regression, and performance testing.

• Identified, documented, and tracked defects using defect tracking tools such as JIRA, ALM and TestRail
• Conducted regular regression testing to ensure existing functionalities were not negatively impacted by new developments..
• Collaborated with development teams to prioritize and facilitate timely defect resolution.
• Created and maintained detailed test documentation, including test cases, test plans, and testing reports.
• Ensured adherence to QA standards, processes, and methodologies throughout the software development lifecycle.
• Provided training to team members on testing methodologies and mentored junior QA team members.
• Provided training to team members on testing methodologies and mentored junior QA team members.
• Effectively communicated testing progress, issues, and results to cross-functional teams, stakeholders, and management
• Created and maintained detailed test documentation, including test cases, test plans, and testing reports.
• Managed test data creation and maintenance, ensuring realistic and varied scenarios for testing purposes.
• Collaborated with DevOps teams to integrate testing processes into CI/CD pipelines for faster and more reliable software releases.