Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Valley Community Healthcare
North Hollywood
09.2023 - Current
Participated in daily huddles with team members in order to discuss common goals and objectives.
Maintained detailed records of customer interactions and transactions for future reference.
Serve as the first point of contact with patients, providers, and other caregivers within the network.
Perform insurance verification.
Sorting and updating patient information in compliance with HIPAA rules, regulations, and standards.
Provide patients with preoperative information and financial requirements.
Document all interactions clearly and accurately in internal systems.
Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution.
Daily case load: 80-100 cases per day.
Customer Service Representative
Pearson Dental Supplies
Sylmar
02.2010 - 09.2023
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Provided exceptional customer service to ensure customer satisfaction.
Updated system with order specifics and customer details, preferences, and billing information.
Answered customer inquiries via phone, email, and chat.
Answered inbound calls, chats and emails to facilitate customer service.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.