Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Arreola

Pacoima

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Valley Community Healthcare
North Hollywood
09.2023 - Current
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Serve as the first point of contact with patients, providers, and other caregivers within the network.
  • Perform insurance verification.
  • Sorting and updating patient information in compliance with HIPAA rules, regulations, and standards.
  • Provide patients with preoperative information and financial requirements.
  • Document all interactions clearly and accurately in internal systems.
  • Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution.
  • Daily case load: 80-100 cases per day.

Customer Service Representative

Pearson Dental Supplies
Sylmar
02.2010 - 09.2023
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Education

Some College (No Degree) -

Santa Ana College
Santa Ana, CA

High School Diploma -

North Hollywood High
North Hollywood, California
06-2008

Skills

  • Customer service
  • Insurance verification
  • Patient information management
  • Electronic record keeping
  • Data entry
  • Communication skills
  • Live chat support
  • Teamwork and collaboration
  • Call center experience
  • Multitasking Capability

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Valley Community Healthcare
09.2023 - Current

Customer Service Representative

Pearson Dental Supplies
02.2010 - 09.2023

Some College (No Degree) -

Santa Ana College

High School Diploma -

North Hollywood High
Nancy Arreola