Nancy Antonio
Hamilton
Summary
Results-driven sales and marketing professional with a proven track record of driving revenue growth in competitive markets. Skilled in securing key clients, building long-term relationships, and transforming customer interactions into strategic partnerships. Strong account management expertise, recognized for establishing trust and delivering value as a trusted advisor.
Overview
24
24
years of professional experience
Work History
Account Executive, Small/Medium Business
Salesforce
02.2018 - 10.2024
- Built and maintained strong relationships with 50-75 clients by providing exceptional customer service and serving as a trusted advisor.
- Created demand by uncovering business initiatives and pain points across multiple lines of business and matched them to tailored solutions.
- Conducted detailed presentations to educate clients on product offerings and benefits, utilizing a value and return on investment approach vs technical functionality
- Developed and managed a strong sales pipeline with new and existing customers, achieving over 130% of quota through successful revenue generation.
- Possess a deep understanding of business operations and C-level priorities, enabling strategic decision-making and value-driven solutions.
Business Development Representative
Salesforce
10.2016 - 01.2018
- Prospected new business within the Quebec and Atlantic territories
- Generated over $1M in new business opportunities, driving company growth and revenue expansion.
- Maintained engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Salesforce products
- Engaged in strategic, high-level discussions with senior executives in prospect accounts to drive business opportunities and partnerships.
Digital Media Account Consultant
Yellow Pages Group
02.2014 - 10.2016
- Managed a portfolio worth over $800k per year
- Engaged with new and existing customers to assess their needs and evaluate current advertising solutions, ensuring optimal utilization of Yellow Pages products and services.
- Proficient in creating, demonstrating, and delivering multimedia advertising solutions aimed at driving quality leads and maximizing ROI.
- Results-driven sales professional with strong consultative selling skills, adept at identifying opportunities, overcoming objections, building lasting relationships, and converting cold leads into sales.
- Consistently ranking amongst the top 5 sales representatives for meeting and exceeding KPIs
- Achieved over 112% to quota attainment, 175% in acquisition, and a retention rate of 91.5%
- Recipient of the Top Net Gain and Top Retention awards
Account Manager
Reef Promotional Staffing Inc.
06.2010 - 01.2014
- Managed a $2M national program across six major markets, overseeing all aspects from concept to execution and post-event follow-up.
- Recruited, trained, and evaluated personnel for promotional fieldwork, for high-profile corporate events. managing a network of up to 100 contract employees.
- Developed and managed budgets up to $100,000, including preparing client quotes and financial oversight.
- Handled payroll, invoicing, billing, and accounts payable processes to ensure smooth financial operations.
- Served as the primary liaison between clients, staff, and suppliers, ensuring seamless communication and execution.
- Consistently met aggressive deadlines while delivering successful program outcomes.
Assistant Regional Coordinator
Mixer Marketing Inc.
04.2007 - 06.2010
- Oversaw full execution of $200,000 marketing programs from inception to post-event follow-up.
- Worked with high-profile clients, including Dyson, DeLonghi, T-fal, Captain Morgan, and Baileys.
- Designed and led training programs on brand knowledge, company policies, and procedures.
- Organized and represented clients at major trade shows, including Bridal Shows, Home Shows, and Coffee Shows.
- Conducted post-program reports analyzing lead generation, effectiveness, profitability, and consumer engagement.
- Managed supplier and talent sourcing, program concept presentations, PR event involvement, inventory control, and warehouse maintenance.
Customer Service / Marketing Assistant
Air Liquide Canada
06.2000 - 05.2007
- Developed and executed marketing plans exceeding $100,000, including market research, customer satisfaction surveys, and web analytics to enhance loyalty programs.
- Managed logistics for merchandise shipping and receiving while overseeing administrative tasks such as data entry, filing, and clerical support.
- Provided exceptional customer service, handling 30+ calls and responding to 40+ emails daily to meet service level requirements.
Education
Bachelor of Administration - Minor in Marketing
John Molson School of Business (JMSB)
Montreal, Quebec2009
Skills
- CRM software proficiency
- Account growth
- Sales strategy
- Negotiation skills
- Customer retention
- Pipeline management
- Client presentations
- Sales forecasting
- Problem solving
- Business development
Languages
English
French
Portuguese
Spanish
Timeline
Account Executive, Small/Medium Business
Salesforce
02.2018 - 10.2024
Business Development Representative
Salesforce
10.2016 - 01.2018
Digital Media Account Consultant
Yellow Pages Group
02.2014 - 10.2016
Account Manager
Reef Promotional Staffing Inc.
06.2010 - 01.2014
Assistant Regional Coordinator
Mixer Marketing Inc.
04.2007 - 06.2010
Customer Service / Marketing Assistant
Air Liquide Canada
06.2000 - 05.2007
Bachelor of Administration - Minor in Marketing
John Molson School of Business (JMSB)
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