Nancy Anderson

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Run batch filling for blister packaging for senior living residents.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Entered and processed patients' prescriptions into internal system.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Counted, measured, and compounded medications following standard procedures.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Set up and modified patient profiles to include current medications and insurance details.
• Prepared and checked blister packs, tech checked refill prescriptions as well as unfilled prescriptions

Same as Mint Health & Drugs

Helped with start up of new pharmacy.

Same as Mint Health & Drugs

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
• Counted and labeled prescriptions with correct item and quantity.
• Prepared compliance packaging
• Input patient information into computer system for prescription orders.