Nancy Allosa

• Enhanced guest satisfaction by providing professional, therapeutic and personalized beauty services to diverse clients across international cruise itineraries, contributing to 20% client retention to overall revenue.
• Managed over 60 client appointments per week, ensuring service accuracy and customer satisfaction.
• Trained and mentored new staff members and improved team efficiency.

· Handle customer requests related to merchandise returns, exchange and warranties, record keeping of customer interaction, feedback and transaction details for future reference.

· Assist with SM Advantage/Prestige and loyalty card services, applications, renewals, replacements and redemption processes.

· Manage package counter operation, maintain cleanliness and organized customer service area

· Address product-related questions and helped customers with their needs.

· Organized, maintained and restocked shelves.

· Supported team goals by contributing to a positive work environment for efficient store operation.

• Responsible for managing and documenting financial and inventory-related administrative functions
• Coordinated onboarding of new hires, ensuring smooth integration on the job and compliance with local regulations.
• Improved the inventory management systems and optimized stock levels to align with demand of the restaurant.

· Conduct inspections against the specified standard, identifying defects and compliance with the specification.

· Document issues, defect rates, and communicate findings.

· Collaborate with the production department to refine quality processes.