Nancy Alhundi

Objective:

Dedicated spa manager with 10 years of experience in providing exceptional spa treatments, relaxation, and therapeutic massage services. Seeking a position at St.Regis spa to deliver tailored wellness experiences and promote relaxation, stress relief, and overall well-being.

Skills:

- Proficient in a wide range of massage techniques, including Swedish, Deep Tissue, Hot Stone, Aromatherapy, and Reflexology.

- Strong understanding of anatomy and physiology to provide therapeutic and customized massage services.

- Excellent communication and active listening skills to assess client needs and provide appropriate treatments.

- Skilled in creating a tranquil and comfortable spa environment to enhance the overall client experience.

- Knowledge of spa products, essential oils, and spa equipment.

- Ability to adapt massage techniques for clients with specific conditions or special requests.

- Exceptional customer service and professionalism.

- Strong time management and organizational skills.

- Provide a range of massage services, including Swedish, Deep Tissue, and Hot Stone massages, to meet clients' relaxation and wellness needs.

- Conduct pre-session consultations to assess client concerns and preferences.

- Customize massage treatments to address specific client goals and conditions.

- Maintain detailed client records and follow up to ensure their satisfaction.

- Collaborate with other spa staff to create a serene and welcoming environment.

- Promote spa services and products to enhance client experiences and drive revenue.

- Maintain cleanliness and organization of massage rooms and equipment.

- Attend training sessions to expand knowledge and skills.

• Greeted spa guests warmly to create positive first impression of establishment.
• Managed activities related to staff training, treatment procedures, inventory management and marketing.
• Recorded product sales into spa's weekly income report.
• Led spa tours for new members to familiarize guests with services provided.
• Worked with suppliers to identify cost savings opportunities resulting in 50% reduction in expenses.
• Utilized promotions, print and digital marketing to attract new clients.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.