Nancy Agasaro U.
Montreal,QC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
AMIS
01.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Proctor
Worldwide E-Learning Company
05.2023 - 09.2023
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Enhanced overall test-taking experience for students through effective communication and empathetic approach towards their needs during high-stress situations.
- Troubleshot issues with computer-based examinations.
Customer Service Representative
Ison BPO
11.2022 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Business & Technology Education Level 3 Diploma - Business Administration
King David Academy
Rwanda , Kigali 08.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Microsoft Outlook
- Customer and client relations
- Scheduling
Languages
English
Full Professional
French
Professional Working
Timeline
Administrative Assistant
AMIS
01.2024 - Current
Proctor
Worldwide E-Learning Company
05.2023 - 09.2023
Customer Service Representative
Ison BPO
11.2022 - 03.2023
Business & Technology Education Level 3 Diploma - Business Administration
King David Academy
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