Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Nancy Acosta

Antioch

Summary

Dynamic and results-driven professional with extensive experience in customer service and employee training at Antioch Food Center. Proven ability to enhance customer satisfaction through effective problem-solving and a positive attitude. Skilled in cash handling and multitasking, consistently maintaining high service standards in fast-paced environments.

Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.

Retail professional with proven track record in managing cashier operations and providing top-tier customer service. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, skilled in cash handling, inventory management, and resolving customer issues.

Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

10
10
years of professional experience

Work History

Head Cashier

Antioch Food Center
09.2021 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Maintain work area clean and organize.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.

Waitress

Brentwood Cafe
04.2022 - 09.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Overnight Stocker

Home Depot
04.2015 - 03.2019
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated.
  • Maintained neat, organized stockroom free of hazards.

Education

Prospect High School
Antioch, CA
06-2014

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Customer service management
  • Stock replenishment
  • Training and coaching
  • Workplace safety
  • Refunds and exchanges

Accomplishments

I have accomplished a lot of new skills while working at Antioch Food Center. Over the years I'm managed to train 8-10 new people in a friendly manner, I've also learned how to run new systems handling large amounts of cash. Learn how to work at customer service in western union , making orders for the store, changing checks, stocking merchandise, keeping the front end looking sharp as in having all the fridges filled, taking out expired candy or product on shelves.


Languages

Spanish
Full Professional
English
Full Professional

Timeline

Waitress

Brentwood Cafe
04.2022 - 09.2022

Head Cashier

Antioch Food Center
09.2021 - Current

Overnight Stocker

Home Depot
04.2015 - 03.2019

Prospect High School
Nancy Acosta