NANCY
Edmonton
Summary
Highly adaptable professional with a background in customer-centric roles within fast-paced environments, seeking to utilize expertise in problem resolution and client interaction. Strong foundation in understanding user needs and delivering tailored solutions. Dedicated to bringing excellent communication and analytical skills to new career path. Goal is to effectively contribute to an organization by leveraging abilities to provide exceptional service and exceed expectations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Counter Attendant
Hot and Spicy Restaurant
10.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Managed multiple tasks in high-volume environment.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Delivered food to guest tables with timeliness and efficiency.
Tier 2 Support Executive
Teleperformance CRM Service Limited
12.2023 - 04.2024
- Managed high-level client interactions for seamless service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Strengthened client relationships by providing tailored support solutions.
- Boosted team performance by implementing effective training programs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Coordinated support team efforts to achieve optimal client experience.
Customer Care Executive
Teleperformance CRM Service Limited
08.2021 - 12.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Increased team productivity, optimizing scheduling and workload distribution.
Education
Grade 12 - Non Medical- Maths, Physics And Chemistry
Saraswati Public Sr. Sec School
Balachaur03.
Skills
- Technical support
- Communication skills
- Problem resolution
- Escalation procedures
- Time management
- Service quality
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
Apple Certified Macintosh Technician
Apple Certified iTunes Technician
Apple Certified iOS Technician
Timeline
Tier 2 Support Executive
Teleperformance CRM Service Limited
12.2023 - 04.2024
Food Counter Attendant
Hot and Spicy Restaurant
10.2023 - 03.2024
Customer Care Executive
Teleperformance CRM Service Limited
08.2021 - 12.2023
Apple Certified Macintosh Technician
Apple Certified iTunes Technician
Apple Certified iOS Technician
Grade 12 - Non Medical- Maths, Physics And Chemistry
Saraswati Public Sr. Sec School
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