Nanci Kapoor
Charlottetown,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
Work History
Client Care Representative
D.P Murphy Pharmacy
01.2024 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Winners
05.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
Supervisor
Tim Hortons
12.2021 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Agent
IOS Solutions
12.2020 - 11.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Medical Office Assitant
MCG College
Alberta, Canada11.2024
Diploma - Web Design Multimedia
CDI College
Montreal, QC11.2021
Skills
- Product Knowledge
- Call flow maximization
- Product Education
- Call Management
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Microsoft Office
- Multitasking
- Decision Making
- Customer Service
- POS Systems
- MS Word, Excel, and Outlook
Timeline
Client Care Representative
D.P Murphy Pharmacy
01.2024 - 02.2024
Sales Associate
Winners
05.2023 - 12.2023
Supervisor
Tim Hortons
12.2021 - 04.2023
Customer Service Agent
IOS Solutions
12.2020 - 11.2021
Diploma - Web Design Multimedia
CDI College
Medical Office Assitant
MCG College
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