Nanci Kapoor
Charlottetown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier
D.P Murphy Pharmacy
2023.07 - 2024.02
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Produce Clerk
No-frills
2023.04 - 2023.12
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Supervisor
Tim Hortons
2021.06 - 2023.04
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Agent
IOS Solutions
2021.06 - 2021.11
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Sobays
2022.02 - 2023.03
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma - Web Design Multimedia
CDI College
Montreal, QC11.2021
Skills
- Product Knowledge
- Call flow maximization
- Product Education
- Call Management
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Microsoft Office
- Multitasking
- Decision Making
- Customer Service
- POS Systems
Timeline
Cashier
D.P Murphy Pharmacy
2023.07 - 2024.02
Produce Clerk
No-frills
2023.04 - 2023.12
Cashier
Sobays
2022.02 - 2023.03
Supervisor
Tim Hortons
2021.06 - 2023.04
Customer Service Agent
IOS Solutions
2021.06 - 2021.11
Diploma - Web Design Multimedia
CDI College
Similar Profiles
Nidhi NidhiNidhi Nidhi
Counter Attendant at D.P. Murphy Inc.Counter Attendant at D.P. Murphy Inc.
Moise BouanouMoise Bouanou
Housekeeper at Dubia World Port ( D.P World / Weone)Housekeeper at Dubia World Port ( D.P World / Weone)
JEYAVATHANI VISVANATHANJEYAVATHANI VISVANATHAN
Planning Engineer at D.P. Jayasinghe Group of CompaniesPlanning Engineer at D.P. Jayasinghe Group of Companies