Nanci Kapoor
Charlottetown
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cashier
D.P Murphy Pharmacy
07.2023 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Produce Clerk
No-frills
04.2023 - 12.2023
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Supervisor
Tim Hortons
06.2021 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Customer Service Agent
IOS Solutions
06.2021 - 11.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Answered constant flow of customer calls with minimal wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
Sobays
02.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Diploma - Web Design Multimedia
CDI College
Montreal, QC11.2021
Skills
- Product Knowledge
- Call flow maximization
- Product Education
- Call Management
- Data Entry
- Appointment Scheduling
- Complaint Resolution
- Microsoft Office
- Multitasking
- Decision Making
- Customer Service
- POS Systems
Timeline
Cashier
D.P Murphy Pharmacy
07.2023 - 02.2024
Produce Clerk
No-frills
04.2023 - 12.2023
Cashier
Sobays
02.2022 - 03.2023
Supervisor
Tim Hortons
06.2021 - 04.2023
Customer Service Agent
IOS Solutions
06.2021 - 11.2021
Diploma - Web Design Multimedia
CDI College
Similar Profiles
Nanci KapoorNanci Kapoor
Client Care Representative at D.P Murphy PharmacyClient Care Representative at D.P Murphy Pharmacy
Nidhi NidhiNidhi Nidhi
Counter Attendant at D.P. Murphy Inc.Counter Attendant at D.P. Murphy Inc.
Katie Beaton KBKatie Beaton KB
Counter Staff Member at D.P Murphy IncCounter Staff Member at D.P Murphy Inc
Olalekan AdekunleOlalekan Adekunle
Front Desk Receptionist at Green Gables Bungalow CourtFront Desk Receptionist at Green Gables Bungalow Court
Navdeep SharmaNavdeep Sharma
Automotive Technician at Canadian TireAutomotive Technician at Canadian Tire