Nana Yaa Asantewaa Fosua Adjei Adjei
Brampton,ON
Summary
Friendly Room Service Attendant ready for a new position where exceptional customer service skills and abilities will be greatly appreciated and valued. Adept at maintaining supplies, collecting dirty dishes, delivering meals and beverages and restocking minibars. Performing general housekeeping duties as assigned by housekeeping manager. Demonstrated interacting with customers from diverse backgrounds and cultures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Room Service Attendant
Anita Hotel
Kumasi, Ashanti Region
01.2023 - 12.2023
- Greeted guests upon arrival and provided a friendly, accommodating service.
- Assisted in the preparation of room service orders according to hotel standards.
- Delivered food items to guest rooms in a timely manner.
- Inspected all food items for accuracy prior to delivery.
- Responded promptly to customer inquiries and requests for assistance.
- Complied with all company policies and procedures relating to room service operations.
Housekeeper
Grand Star Hotel
Accra, ON
09.2020 - 12.2022
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Greeted customers upon entering the store and provided assistance.
- Tracked inventory levels throughout the day and restocked items as needed.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Sanitized all areas of the hotel lobby and public restrooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
Retail Sales Associate
Marine mall
Accra
10.2018 - 01.2019
- Provided product information and answered customer questions.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Science - Nursing
Lakehead University
Thunder Bay, ON08-2027
Basic Training Diploma - Nursing
St Louis Nursing College
Kumasi07-2023
High School Diploma -
St Louis Senior High School
Kumasi, Ghana06-2021
Skills
- Guest Relations
- Cross-Functional Teamwork
- Proper table setting knowledge
- Punctuality
- Hygiene standards
- Room sanitization
- Food presentation
- Linen washing and folding
- Order Processing
- Phone Etiquette
- Order Accuracy
- Luxury guest services expertise
- Complaint Handling
- Cleanliness Maintenance
- Confidentiality
- Multi-tasking skills
- Company policy adherence
- Professional Attitude
Languages
English
Professional
INTERST HOBBY
Certainly! Here is a short sentence about your interests in housekeeping and guest service:
-
**Hobbies/Interests**
I have a keen interest in housekeeping and guest service, enjoying the satisfaction of creating welcoming environments and ensuring excellent customer experiences.
Certification
High School Diploma
Basic Training Diploma
CPR
AED
Timeline
Room Service Attendant
Anita Hotel
01.2023 - 12.2023
Housekeeper
Grand Star Hotel
09.2020 - 12.2022
Retail Sales Associate
Marine mall
10.2018 - 01.2019
Bachelor of Science - Nursing
Lakehead University
Basic Training Diploma - Nursing
St Louis Nursing College
High School Diploma -
St Louis Senior High School
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