Nana Yaa Obeng-Nkansah
Calgary,AB
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate an enjoyable experience. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server Assistant
Aramark
09.2022 - Current
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Greeted over 300 customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
Finance and Operations Associate
Commerce Undergraduate Society
09.2022 - Current
- Implemented control measures to reduce costs and align with budget.
- Collaborated with peers and other business areas to leverage best practices.
- Aided in formulating budget to manage expenses and control costs.
- Conducted regular inventory audits to prevent stock shortages and losses.
Junior Sales Consultant Intern
Telus
06.2022 - 08.2022
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in team settings, providing support and guidance.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Customer Service Representative
Wyndham Gardens Hotel
04.2022 - 06.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
Event Technician
Congress for Science and Humanities
05.2022 - 05.2022
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Managed compression, digitization and storage of audio and video data.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Oversaw event operations to keep running smoothly.
- Supported live events with well-controlled lights, sound and video streaming.
- Responded to inquiries from attendees and addressed any issues or complaints.
Volunteer
Calgary inferno
01.2022 - 05.2022
- Educated young people about strategies for driving discussions and promoting social changes.
- Coordinated and managed volunteer activities for community service projects.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Director of Communications
Business Pride Club
01.2022 - 04.2022
- Assisted with media interviews, prepping guests and offering assistance with event and equipment setup.
- Devised content strategy to effectively engage target audiences.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Coordinated with design and media teams to develop high-quality creative assets.
Education
BBA - Finance
University of Calgary
Calgary, AB06.2025
Skills
- Seating Assignment Preparation
- Problem-Solving Techniques
- Restocking Condiments
- Cash Handling
- Hospitality Management
- Sales Expertise
- Attention to Detail
- Teamwork and Collaboration
- Willing to Learn
- Cleaning and Sanitizing
- Customer Service
- POS System Operations
Accomplishments
Tennis Champion- 2020
Best community, service and action project- 2020
Best in Language and Literature- 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Server Assistant
Aramark
09.2022 - Current
Finance and Operations Associate
Commerce Undergraduate Society
09.2022 - Current
Junior Sales Consultant Intern
Telus
06.2022 - 08.2022
Event Technician
Congress for Science and Humanities
05.2022 - 05.2022
Customer Service Representative
Wyndham Gardens Hotel
04.2022 - 06.2022
Volunteer
Calgary inferno
01.2022 - 05.2022
Director of Communications
Business Pride Club
01.2022 - 04.2022
BBA - Finance
University of Calgary
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