Nana Kwasi Gyimah Brempong
Toronto,ON
Summary
Motivated Merchandising Expert with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, ordering stock that customers prefer and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.
Overview
5
5
years of professional experience
Work History
Merchandising Manager
Shoprite
01.2023 - 07.2023
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
Merchandise Associate
Shoprite
01.2021 - 12.2022
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Greeted, serviced and thanked all customers.
- Created attractive displays to promote items.
Store Associate
The Farmer's Market
09.2019 - 12.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Office Administrator
Effect Studios (National Service)
09.2018 - 08.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Education
Bachelor of Arts - Political Science
University of Ghana
Legon, Accra - Ghana08.2018
Skills
- Customer Needs Assessments
- Product Pricing
- Shipment Processing
- Staff Assignments
- Maintaining Clean Work Areas
- Merchandising Installations
- Creative Strategies
- Team Meetings
- Team Player
- Good listener
- Communicator
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Timeline
Merchandising Manager
Shoprite
01.2023 - 07.2023
Merchandise Associate
Shoprite
01.2021 - 12.2022
Store Associate
The Farmer's Market
09.2019 - 12.2021
Office Administrator
Effect Studios (National Service)
09.2018 - 08.2019
Bachelor of Arts - Political Science
University of Ghana
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