Nana Ama Agyapong
Saint John,NB
Summary
Diligent Customer Service Representative with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Business Development Officer
University of Professional Studies, Accra
01.2023 - Current
- Communicated directly with customers and partners to build strong business networks and relationships.
- Strategized with the sales team to prospect and qualify potential customers within assigned geographic territories.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Streamlined internal processes through continuous evaluation of workflow efficiency, leading to improved organizational agility in responding to market trends.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues effectively.
Customer Service Representative
IRecruit Africa
02.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, increasing loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Master of Laws - Alternative Dispute Resolution
University of Ghana
Accra10-2022
Bachelor of Laws - Law
MountCrest University College
Accra12-2018
Bachelor of Arts - Linguistics
University of Ghana
Accra06-2014
Skills
- Relationship management
- Call center experience
- Strategic planning
- New business development
- Highly skilled in technology and proficient in computer usage Skills
- Complaint resolution
- Client relations
- Live chat support
- Call center operations
- Proficient in managing multiple tasks simultaneously and effectively navigating various systems
- Data entry
- Microsoft Office Suite
Languages
English
Full Professional
Timeline
Business Development Officer
University of Professional Studies, Accra
01.2023 - Current
Customer Service Representative
IRecruit Africa
02.2019 - 12.2022
Master of Laws - Alternative Dispute Resolution
University of Ghana
Bachelor of Laws - Law
MountCrest University College
Bachelor of Arts - Linguistics
University of Ghana
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