NANA AKUA ADOBEA ADJEDU
Vancouver,BC
Summary
Motivated and versatile professional with expertise in risk and compliance, customer service and administrative support. Demonstrated ability to adapt to various roles and responsibilities, with a proven track record of increasing operational efficiency and improving customer satisfaction. A quick learner with strong problem-solving skills, committed to continuous professional development and contributing to team success.
Overview
5
5
years of professional experience
Work History
Technology Risk and Compliance Assistant
Absa Bank Ghana
2023.04 - 2024.07
- Develop in-depth knowledge of technology processes to analyze and assess the risk profile of the Technology department
- Conduct control checks of IT systems and processes, identifying and mitigating risks and control gaps in applications/systems, disaster recovery, and backup procedures, resulting in a 30% reduction in potential vulnerabilities
- Design and deliver training programs, improving technology risk awareness for over 150 employees
- Generate detailed compliance reports, achieving a 90% adherence rate to Technology Key Risk Indicators and actively monitoring remediation activities of gaps identified
- Assist a team of four in evaluating and identifying new risks and proposing enhancements to the bank's IT systems.
Governance and Internal Control Officer
Absa Bank Ghana
2022.06 - 2023.04
- Conducted internal control checks, identifying and addressing compliance violations with a 100% timely resolution rate
- Provided action plans and monitored compliance with the plans to address identified control deficiencies
- Coordinated with the Operations Risk Unit to address training and development needs to fill compliance gaps for ten departments
- Collaborated with stakeholders to optimize internal processes, resulting in a streamlined control framework and 90% operational efficiency
- Assisted with conducting assurance activities to assess the bank’s adherence to policies, procedures, and regulatory requirements.
Social Media Management Intern
Soronko Business Solutions Center
2022.04 - 2022.06
- Created content to raise awareness of the organization’s training, programs, and engagements, leading to a 20% increase in user engagement across all platforms
- Realigned the organization’s social media strategy by identifying areas for improvement
- Monitored social media metrics and generated performance reports using Google Analytics and Facebook Insights.
UI/UX Designer & Co-founder
OlaySpaces (GTL startup incubator)
2021.11 - 2022.04
- Successfully collaborated with a software developer to lead a mobile app project from concept to completion
- Led a user-centered research, utilizing surveys and interviews, to identify and address usability needs, resulting in a 10% increase in user satisfaction
- Created wireframes to connect the mobile app’s architecture and visual design.
Kitchen Assistant (Part-time)
Gennys Food
2021.08 - 2022.09
- Assisted chefs in food preparation tasks, including chopping vegetables,marinating meats, preparing sauces, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated kitchen equipment such as grills, ovens and food processors, safely and efficiently
- Responsible for restocking kitchen supplies and ingredients
- Assisted in the plating and presentation of dishes
- Cleaned and sanitized dishes and utensils, adhering to food safety and sanitation standards
Research Assistant
Population Council
2021.03 - 2021.07
- Coded and analyzed 20 case study interviews, sorting data by themes and sub-themes to identify key insights and patterns
- Developed a comprehensive codebook for interviews of over 100 family planning providers, standardizing data analysis and improving consistency by 20%.
Administrative Assistant
Union for African Population Studies (UAPS)
2020.09 - 2021.07
- Translated over 100 documents between French and English, ensuring 100% accuracy and cultural relevance
- Recorded and transcribed council member meeting minutes, maintaining precise and comprehensive records for over 20 meetings annually
- Collaborated with web developers to update and optimize static web pages for UAPS, improving user engagement by 30%
- Maintained office supply inventories, reduced shortages by 25%, and maintained an annual budget of GHS 8,000.
Communications Intern
GIZ Ghana (Competitive Cashew Initiative)
2019.07 - 2019.09
- Translated over ten documents between French and English for company partners, ensuring 100% accuracy and cultural relevance
- Wrote detailed minutes for ten meetings involving the board of directors and business associates, ensuring comprehensive and precise records
- Prepared and delivered weekly reports and presentations using PowerPoint and Excel, streamlining data communication and increasing report accuracy by 20%
- Collaborated with colleagues to plan, produce, and distribute over fifteen news releases, speeches, and brochures annually, boosting company outreach and engagement by 30%.
Education
Bachelor of Arts in Political Science and French -
University of Ghana
11.2020
Lé Département d’Études de Français Langue Étrangère -
Université Bordeaux Montaigne
05.2019
Post-Baccaleurate Diploma - Cybersecurity
Douglas College
Vancouver, BC08.2026
Skills
- Microsoft Office Suite (Word, Excel, Powerpoint)
- FIGMA
- Compliance monitoring
- Governance and control
- Knowledge of risk assessment and management
- IT audit
- Customer Service
- Administrative support
- Food preparation
- Food safety and Sanitation
Timeline
Technology Risk and Compliance Assistant
Absa Bank Ghana
2023.04 - 2024.07
Governance and Internal Control Officer
Absa Bank Ghana
2022.06 - 2023.04
Social Media Management Intern
Soronko Business Solutions Center
2022.04 - 2022.06
UI/UX Designer & Co-founder
OlaySpaces (GTL startup incubator)
2021.11 - 2022.04
Kitchen Assistant (Part-time)
Gennys Food
2021.08 - 2022.09
Research Assistant
Population Council
2021.03 - 2021.07
Administrative Assistant
Union for African Population Studies (UAPS)
2020.09 - 2021.07
Communications Intern
GIZ Ghana (Competitive Cashew Initiative)
2019.07 - 2019.09
Bachelor of Arts in Political Science and French -
University of Ghana
Lé Département d’Études de Français Langue Étrangère -
Université Bordeaux Montaigne
Post-Baccaleurate Diploma - Cybersecurity
Douglas College
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