Summary
Overview
Work History
Education
Skills
Timeline
Generic

NANA AKOSUA BOATEMAA KWARTENG

GENERAL HELP
Toronto

Summary

Dynamic professional with experience at EDENOPTIX LTD., skilled in problem-solving and time management. Achieved improved patient satisfaction through personalized service and expedited processes, contributing to increased sales revenue. Proficient in equipment management and safety procedures, collaborating effectively with teams to drive business growth and enhance operational efficiency.

Overview

4
4
years of professional experience
1
1
Language

Work History

General Laborer

EDENOPTIX LTD.
03.2021 - 08.2024
  • Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
  • Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
  • Improved patient wait times by expediting the check-in process using electronic registration forms.
  • Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
  • Collaborated with the optical team to meet monthly sales targets, driving business growth.
  • Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.

Customer Information Representative

Guaranty Trust Bank
12.2020 - 01.2022
  • Maintained high-quality data entry standards to ensure accurate client records and documentation.
  • Provided personalized support for customers, tailoring solutions based on individual needs and preferences.
  • Increased efficiency with routine administrative tasks such as filing and record-keeping, contributing to overall team productivity.
  • Facilitated smooth communication between customers and other departments for seamless issue resolution.
  • Handled high call volumes, prioritizing tasks to meet daily quotas while maintaining excellent customer relations.
  • Served as a liaison between clients and company departments, expediting communication for faster resolutions.
  • Supported product promotion efforts by informing customers about special offers or discounts when applicable.

Education

High School Diploma -

EMERY COLLIEGATE
Toronto, ON
05.2001 -

Skills

    Problem-solving

    Time management

    Equipment management

    Construction support

    Team collaboration

    Demolition work

    Verbal and written communication

    Supply management

    Safety procedures

    Hand and power tools

Timeline

General Laborer

EDENOPTIX LTD.
03.2021 - 08.2024

Customer Information Representative

Guaranty Trust Bank
12.2020 - 01.2022

High School Diploma -

EMERY COLLIEGATE
05.2001 -

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