Nana Aba Idun
Lending Specialist
Kitchener,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Lending Specialist
Cash 4 You
Oshawa, ON
06.2023 - 09.2023
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Helped college students obtain financial aid through loan programs.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Negotiated loan terms and conditions with customers to secure best deal.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
Senior Client Service Representative
First National Bank, FNB
Accra, Ghana
03.2016 - 10.2022
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered personalized solutions to meet customer requirements and close sales.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Communicated with clients regarding account services, statements, and balances.
- Trained staff on operating procedures and company services.
Switch Board Operator
Stanbic Bank Gh
Accra, Ghana
02.2015 - 02.2016
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Answered calls on first ring and engaged customers with friendly, professional demeanor.
- Documented messages and forwarded to correct individual.
- Created and maintained company phone directory with current extensions and staff information.
- Operated switchboard and routed incoming calls to appropriate departments.
- Installed software applications to track customer calls and enable improved insight.
- Identified service improvement opportunities through call volume and performance reports.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Supported customers by managing thirty calls per day efficiently while maintaining professionalism and upbeat tone
Customer Service Representative
United Bank For Africa
Accra, Ghana
08.2013 - 09.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Post Graduate Certificate - Strategic Global Business Management
Conestoga College
Kitchener, ON 05.2023 - Current
Bachelor of Science - Banking And Finance
Central University Collge
Miotso 10.2009 - 06.2013
Certified Front Line Executive - Frontline Executive
Chartered Institute Of Bankers
Ghana 06.2018 - 06.2018
Skills
Flexible and Adaptable
Multitasking Abilities
Analytical and Critical Thinking
Organization and Time Management
Dependable and Responsible
Written Communication
Timeline
Lending Specialist
Cash 4 You
06.2023 - 09.2023
Post Graduate Certificate - Strategic Global Business Management
Conestoga College
05.2023 - Current
Certified Front Line Executive - Frontline Executive
Chartered Institute Of Bankers
06.2018 - 06.2018
Senior Client Service Representative
First National Bank, FNB
03.2016 - 10.2022
Switch Board Operator
Stanbic Bank Gh
02.2015 - 02.2016
Customer Service Representative
United Bank For Africa
08.2013 - 09.2014
Bachelor of Science - Banking And Finance
Central University Collge
10.2009 - 06.2013