Nana Valezi
Orangeville,ON
Summary
Reliable personal assistant experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Executive Assistant to the President
Olive + Ash Staging And Interiors
03.2021 - 02.2022
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
- Managed company schedule to coordinate calendar and arrange travel.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Virtual Executive Assistant
Catherine Carpenko-Psychotherapist
10.2019 - 02.2020
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Maintained a professional online presence for executives by managing social media accounts and email correspondence.
- Demonstrated adaptability in responding to shifting priorities or needs within the executive office setting.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Personal Assistant and Office Manager
Guelph City Reality
07.2013 - 04.2019
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Maintained entire family's schedule and organized events.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Provided assistance with medication management.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Assisted clients with physical therapy exercises.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Executive Medical Assistant
Dr. M Mori
01.2008 - 03.2010
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Diploma - Business
Buisness Communication
TorontoBachelor of Arts - Social Services
University of Gothenburg
Gothenburg, SwedenDiploma - Hermeneutics
Capenwray Hall
Lancashire, EnglandSkills
- Strong decision-making
- Advanced multitasking
- Exceptional organization
- Relationship building
- Office administration
- Meticulous Attention to Detail
- Customer Service-Oriented
- Professional and Mature
- Computer Proficiency
- Social Media Management
Languages
English
Native or Bilingual
Swedish
Full Professional
French
Elementary
Portuguese
Limited Working
References
Available upon request
Timeline
Executive Assistant to the President
Olive + Ash Staging And Interiors
03.2021 - 02.2022
Virtual Executive Assistant
Catherine Carpenko-Psychotherapist
10.2019 - 02.2020
Personal Assistant and Office Manager
Guelph City Reality
07.2013 - 04.2019
Executive Medical Assistant
Dr. M Mori
01.2008 - 03.2010
Diploma - Business
Buisness Communication
Bachelor of Arts - Social Services
University of Gothenburg
Diploma - Hermeneutics
Capenwray Hall
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