NANA TOURE
Montreal,QC
Summary
Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
9
9
years of professional experience
Work History
IT Service Desk Support Analyst Customer Service
CPS group
Cardiff, United Kingdom
09.2023 - 09.2024
- Answered questions regarding software functionality, troubleshooting hardware and software problems, and configuring system settings.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
Customer Sales and Service Expert
Bosch
Liverpool, United Kingdom
04.2021 - 09.2023
- Analyzed sales data to identify trends in customer buying habits.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Handled returns of merchandise in accordance with company policy.
- Attended weekly team meetings to discuss new strategies for increasing sales volume.
Office Administrator
O2
Chester , United Kingdom
02.2020 - 03.2021
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Apprentiship Paralegal
Amin Solicitors
Manchester , United Kingdom
03.2017 - 09.2019
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Assisted in the preparation of legal arguments and memoranda of law.
- Organized evidence for use at trial or hearing proceedings.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Collaborated with attorneys in all stages of litigation process.
Hospital Administrator
Ospedale Treviglio
Treviglio, Italy
03.2016 - 08.2016
- Answered incoming calls and responded to patients inquiries.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
Education
Bachelor of Science - Law
University of Chester
United Kingdom 07-2022
Psychology, Law, Social Work
Oldham College
United Kingdom07-2019
GCSE English And Maths
Oldham College
United Kingdom 08-2018
Skills
- Multilingual
- Listening & Communication
- Problem-solving
- Team worker
- Adaptibility
- Time management
Languages
Italian
Native/ Bilingual
French
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
IT Service Desk Support Analyst Customer Service
CPS group
09.2023 - 09.2024
Customer Sales and Service Expert
Bosch
04.2021 - 09.2023
Office Administrator
O2
02.2020 - 03.2021
Apprentiship Paralegal
Amin Solicitors
03.2017 - 09.2019
Hospital Administrator
Ospedale Treviglio
03.2016 - 08.2016
Bachelor of Science - Law
University of Chester
Psychology, Law, Social Work
Oldham College
GCSE English And Maths
Oldham College
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