Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nana Souare

Montreal,QC

Summary

Dynamic professional with a proven track record in customer service and sales enhancement at Q1 Travels & Tours. Skilled in lead prospecting and adept at legal advisory, consistently driving positive outcomes. Excelled in adopting customer feedback for service improvement, demonstrating exceptional communication skills and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Agent De Vente Des Réservations

Q1 Travels & Tours
01.2023 - 02.2024
  • Advised customers about new products and assisted customers in determining best Type product for needs.
  • Informed clients of policies and procedures.
  • Adopted customer feedback in process and system improvement initiatives.
  • Presented feedback to management on customer service trends and improvement areas.
  • Called prospective clients in market area to explain products offered and qualify leads.
  • Used Software to prepare sales reports containing customer information related to products and services purchased.

Cashier

Super Bobo
08.2021 - 12.2022
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Restaurant Hostess

Palm Camayenne
09.2017 - 08.2020
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Diploma - Ingénieur Système

IPMC
Accra
06.2022

Baccalauréat - Expérimentale

Lycée Sainte Marie
Guinée
09.2017

Skills

  • Lead prospecting
  • Legal Advisory
  • Contract Negotiations
  • Salary Determination

Languages

French
Full Professional
English
Limited Working

Timeline

Agent De Vente Des Réservations

Q1 Travels & Tours
01.2023 - 02.2024

Cashier

Super Bobo
08.2021 - 12.2022

Restaurant Hostess

Palm Camayenne
09.2017 - 08.2020

Diploma - Ingénieur Système

IPMC

Baccalauréat - Expérimentale

Lycée Sainte Marie

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Nana Souare