Nana Oteng
Brampton,ON
Summary
Seasoned Business Analyst offering four years of business industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Certification
Work History
Business Analyst
SprintX Lab
09.2021 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Business Analyst
Ecobank Ghana Ltd.
11.2019 - 07.2021
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Evaluated trends to understand competitive environments and assess current strategies.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
Business Analyst
Christian Community Microfinance Ltd.
02.2019 - 10.2019
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
Junior Business Analyst
Consolidated Bank Ghana
09.2017 - 08.2018
- Worked one-on-one with clients to improve account and apps specifications.
- Surveyed clients to ascertain requirements and expectations for consumer banking product and online service.
- Created detailed financial reports from consumer maarket research for review by development team.
- Researched competitors to build report of rising trends in financial markets.
Education
Graduate Diploma - Data Analytics
Toronto School of Management
Toronto08.2022
Bachelor of Science - Business Administration
University of Ghana
Accra, Ghana05.2017
CORE SKILLS
Project Management Methodologies: Agile, Waterfall, Software Development Life cycle, Scrum
UX/UI: Balsamiq, Sketch, Miro, Mural
Business Analysis Tools: Confluence, Jira, Draw.io, Ms Excel, Visio and PowerPoint, Basecamp,
SQL, Tableau
General Skills: Product Backlog Management,Business Requirement gathering and analysis, Market
Research, User Stories, Persona, Digital Strategy, Facilitation, Creating SOPs and Training Manuals,
Certification
- Google Data Analytics Professional Certificate (Expected)
- Certified Scrum Master (CSM), Scrum Alliance - Dec 2022- Dec 2024
- Certified Scrum Product Owner(CSPO), Scrum Alliance - Dec 2022- Dec 2024
Timeline
Business Analyst
SprintX Lab
09.2021 - Current
Business Analyst
Ecobank Ghana Ltd.
11.2019 - 07.2021
Business Analyst
Christian Community Microfinance Ltd.
02.2019 - 10.2019
Junior Business Analyst
Consolidated Bank Ghana
09.2017 - 08.2018
Graduate Diploma - Data Analytics
Toronto School of Management
Bachelor of Science - Business Administration
University of Ghana
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