Nana Kwantow
Olds
Summary
Dynamic Front Desk Executive at Laweh University with proven problem-solving and customer service management skills. Enhanced guest satisfaction through effective communication and adherence to data privacy regulations. Experienced in event planning and marketing, successfully increasing attendance and engagement. Committed to fostering collaboration and promoting a positive environment.
Overview
6
6
years of professional experience
Work History
Front Desk Executive
Laweh University
02.2023 - 08.2024
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Contributed to a positive work environment by effectively communicating with team members across departments.
Student Representative
Ghana Institute of Journalism
01.2020 - 10.2022
- Represented the student body at board meetings, voicing concerns and proposing solutions to pressing issues.
- Represented student views on matters related to [student-lecturer] program to discuss with board.
- Promoted student involvement through organizing campus events and activities.
- Served as a liaison between students and faculty, ensuring effective communication and collaboration.
- Collaborated with other representatives to create initiatives aimed at enhancing the overall campus experience.
Event Planner and Coordinator
Make up Ghana Event
07.2018 - 11.2019
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
Education
Diploma - Agricultural Management
Olds College
Olds, AB04-2026
Bachelor of Arts - Communications
Ghana Institute of Journalism
Accra, Ghana 10-2022
Skills
- Word processing
- Problem-solving skills
- Time management
- Office management
- File management
- Document management
- Marketing
- Listening skills
- Customer service management
Languages
English
Full Professional
Timeline
Front Desk Executive
Laweh University
02.2023 - 08.2024
Student Representative
Ghana Institute of Journalism
01.2020 - 10.2022
Event Planner and Coordinator
Make up Ghana Event
07.2018 - 11.2019
Diploma - Agricultural Management
Olds College
Bachelor of Arts - Communications
Ghana Institute of Journalism
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