Nana Gyamfi
Scarborough,Ontario
Summary
I aim to leverage my abilities to successfully fulfill the community involvement role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals. I want to be able to obtain a position that will enable me to use my communication, team working, open-mindedness, empathy and sympathy and organizational skills to help your company reach its goals and targets.
Overview
11
11
years of professional experience
Work History
DSW
Mary Centre
11.2023 - Current
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
Cashier
ROD AND JOE'S No frills
03.2021 - 10.2023
- Answered customer questions and provided store information
- Accepted cash and credit card payments, issued receipts and provided change
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Processed sales transactions to prevent long customer wait times
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Worked closely with front-end staff to assist customers
- Processed refunds for worn, damaged and broken merchandise
- Used suggestive selling techniques to promote add-on sales
- Learned roles of other departments to provide coverage and keep store operational.
Volunteer
Grace Place Food Bank
01.2022 - 09.2022
- Packaged food
- Answered phone calls
- Took logs of customers coming in for service
- Made great bonds with co-workers.
- Maintained clean, neat, and operational facilities to serve program needs.
- Advised food bank customers on available services and resources to maximize use.
- Helped visitors pick out food items from donations.
- Loaded and unloaded distribution trucks at destination.
- Prepared and packaged boxes during box assembly line phase.
- Facilitated positive client experiences by attentively addressing concerns or questions during visits.
TEACHING ASSISTANT VOLUNTEER
NEWMAN CATHOLIC HIGH SCHOOL
06.2017 - 06.2017
- Introduced the new grade 9's into the high school atmosphere
- Responsible for acclimating dozens of students of the incoming class and streamlining their experience
- Engaged in significant mentoring and academic development.
- Served as a mentor for new teaching assistants, sharing best practices and offering guidance on effective instructional techniques.
- Optimized classroom management techniques to create a safe and productive learning environment that encouraged student engagement.
- Regularly assessed student progress through quizzes, tests, and presentations, providing constructive feedback for continuous improvement.
- Graded homework, tests and quizzes to keep accurate track of student performance.
- Established and maintained positive relationships with students to foster environment of support and open communication.
SECRETARY
ST. THERESA SHRINE, CATHOLIC SCHOOL
03.2013 - 04.2013
- Answered numerous calls per day
- Kept track of the number of people entering/exiting the premises
- Took initiatives on ensuring students of new announcements and activities.
Education
Bachelor of Arts - Sociology
YORK UNIVERSITY
Toronto, Canada04.2025
Diploma - Addiction And Mental Health
CENTENNIAL COLLEGE
08.2022
JOHN HENRY NEWMAN HIGHSCHOOL
06.2020
Skills
- Excellent planning skills
- Communication
- Organization
- Team collaboration
- Cash Handling
- Customer Service
- Cooperative Attitude
- Problem-Solving
Languages
English
Full Professional
Timeline
DSW
Mary Centre
11.2023 - Current
Volunteer
Grace Place Food Bank
01.2022 - 09.2022
Cashier
ROD AND JOE'S No frills
03.2021 - 10.2023
TEACHING ASSISTANT VOLUNTEER
NEWMAN CATHOLIC HIGH SCHOOL
06.2017 - 06.2017
SECRETARY
ST. THERESA SHRINE, CATHOLIC SCHOOL
03.2013 - 04.2013
Bachelor of Arts - Sociology
YORK UNIVERSITY
Diploma - Addiction And Mental Health
CENTENNIAL COLLEGE
JOHN HENRY NEWMAN HIGHSCHOOL
Similar Profiles
Angela MacNeilAngela MacNeil
Direct Support Professional at Mary Centre Of The Archdiocese Of TorontoDirect Support Professional at Mary Centre Of The Archdiocese Of Toronto
Joyce MenezesJoyce Menezes
Administration Officer at Mary MacKillop Spirituality CentreAdministration Officer at Mary MacKillop Spirituality Centre
Vyneika HainesVyneika Haines
Trainee Child Care Assistant at St Mary Mackillop Gooddoo Early Learning CentreTrainee Child Care Assistant at St Mary Mackillop Gooddoo Early Learning Centre
Israel TullIsrael Tull
Sports Coordinator at YMCA Scabrorough Town CentreSports Coordinator at YMCA Scabrorough Town Centre
Mereena SebastianMereena Sebastian
CUSTOMER SERVICE ASSOCIATE at WalmartCUSTOMER SERVICE ASSOCIATE at Walmart