Nana Aoki
Toronto,ON
Summary
I have been in the food and beverage industry since the age of 18. During my 5 years of bartending experience, I have met unique people and have always put the needs of our customers first and have always valued the spirit of hospitality. I am passionate about what I do. Once I decide to do something, I will finish it, actively ask questions about things I don't understand, and strive to learn as quickly as possible.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Server
Zetton Corporation
Tokyo, Japan
04.2011 - 08.2016
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- One person makes drinks for nearly 100 customers.
Bartender
Amanda Jazzy Standing Bar Sole Proprietor
Yokohama, Japan
02.2017 - 08.2022
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, sales reports.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Followed strict recipes and drink measurements to minimize product used.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Making round ice from ice squares.
- Serves as the main bartender at the bar when the owner is off
Haneda Airport Internatinal Lounge Staff
Tourist Experts Corporation
Tokyo, Japan
05.2023 - 03.2024
- Receptionist
- Serving food and drinks (mainly drinks) to customers and cleaning up
- Pantry (backyard) clearing away dishes and replenishing drinks
- Clean the lounge (check seating area, bathrooms, etc.)
- Provide information on airport facilities upon customer request.
- Other related work
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Department of International Economics
Shoko Koto High School
Yokohama, Japan03.2011
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Cleaning skills
- 10 years of comprehensive communication skills experience in the food and beverage industry
Languages
Japanese
Native or Bilingual
English
Professional Working
Certification
Smart Serve
Timeline
Haneda Airport Internatinal Lounge Staff
Tourist Experts Corporation
05.2023 - 03.2024
Bartender
Amanda Jazzy Standing Bar Sole Proprietor
02.2017 - 08.2022
Restaurant Server
Zetton Corporation
04.2011 - 08.2016
Department of International Economics
Shoko Koto High School