NANA AFUA BOSOMPRA
Brampton,Canada
Summary
Personable and driven Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
13
13
years of professional experience
Work History
Lead Sales Associate
UGG Retail Store
11.2022 - Current
- Responsible for opening and closing procedures of the store
- Processing exchanges/returns within the store
- Training new employees on the Point of Sales System
- Experience in supporting a busy work environment, while managing high volumes of calls and customers
- Developed strong administrative abilities (i.e., phone coverage, photocopying, and emails).
Legal Assistant
Goil Company Limited (Petroleum Marketing Company)
09.2021 - 12.2021
- Engaged in communication with clients via phone email & in person
- Responsible for typing and filing basic legal documents
- Enhanced office effectiveness by researching and preparing case briefs
- Consistently maintaining and updating the client contact list.
Administrative Assistant / Legal Assistant
Asare Bediako & Co, Law Firm
06.2021 - 08.2021
- Responsible for the opening procedures of the office
- Responsible for the delivery and filing of documents in court and the office
- Assisted senior associates with writing demand notices, statements of claims and a writ of summons.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant / Residence Supervisor
Primus Place/ Primus Edge Residences
08.2019 - 04.2020
- Responsible for the opening and closing procedures of the office
- Compiling and logging of parcels for tenants
- Handling customer service enquiries via phone and email
- Providing efficient and timely customer service regarding tenancies, room bookings and visits
- Executing health and safety checks, and tenant repairs/issues as they arose
- Planning, organizing, and executing social community events for students/tenants.
Cashier / Sales Associate
04.2016 - 08.2019
- Executed sales of products promptly, while providing excellent customer service
- Welcomed and greeted customers
- Interacted with customers to build rapport and ensure they had a great experience
- Trained in and worked in various departments as needed
- Trained new employees on the Point of Sales System.
Head Cashier
The Home Depot (Home Improvement Box Store)
04.2018 - 07.2019
- Responsible for opening and closing procedures
- Supervisor of the front end (cashiers), tasked with facilitating breaks, creating schedules, assisting in other departments, and attending to any other issues that may arise such as customer service problems
- Liaised with senior management to improve communication with shop floor staff
- Organized events for the store such as Cashier Appreciation Day, Pro Day, credit card promotions, and the 'Orange Door' (social responsibility- supporting mental illness)
- Balancing cash registers at the end of shifts.
Cashier / Sales Associate
The Real Canadian Super Store (Grocery Chain)
07.2011 - 08.2012
- Provided customer service in various departments.
Education
Bachelor of Laws in Law (LLB Honours) -
University of Leicester
Leicester, United KingdomBachelor of Arts (Interdisciplinary Social Science) -
York University
Toronto, OntarioSkills
- Computer Skills: Unity Software, Proficient in Word Processing, Data Management and Presentation Software -MS Word, MS PowerPoint, MS Excel, MS Teams and Zoom for meetings
- Team Leadership
- Cash Handling
- Retail Store Operations
- Customer Service
- Staff Training and Development
- Teamwork and Collaboration
- Client Relationship Management
- Product Knowledge Expertise
References
Upon Request
Extracurricular Activities
Member, Afro-Caribbean Students Association, University of Leicester, United Kingdom, 10/2019 - 04/2022 Member, Ghanaian Students Association, University of Leicester, United Kingdom, 10/2019 - 04/2022 Member, Pan African Law Society, University of Leicester, United Kingdom, 10/2019 - 04/2022 Member, Canadian Law Society, University of Leicester, United Kingdom, 10/2019 - 04/2022
Languages
English
Native or Bilingual
Timeline
Lead Sales Associate
UGG Retail Store
11.2022 - Current
Legal Assistant
Goil Company Limited (Petroleum Marketing Company)
09.2021 - 12.2021
Administrative Assistant / Legal Assistant
Asare Bediako & Co, Law Firm
06.2021 - 08.2021
Administrative Assistant / Residence Supervisor
Primus Place/ Primus Edge Residences
08.2019 - 04.2020
Head Cashier
The Home Depot (Home Improvement Box Store)
04.2018 - 07.2019
Cashier / Sales Associate
04.2016 - 08.2019
Cashier / Sales Associate
The Real Canadian Super Store (Grocery Chain)
07.2011 - 08.2012
Bachelor of Laws in Law (LLB Honours) -
University of Leicester
Bachelor of Arts (Interdisciplinary Social Science) -
York University
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