Nana Adedotun
Toronto,ON
Summary
Developed essential caregiving and support skills in healthcare environment, demonstrating adaptability and empathy. Expertise in providing personalized care and managing daily living tasks, with focus on enhancing well-being. Seeking to leverage transferrable skills to transition into new field, bringing strong foundation of client-focused care and problem-solving abilities.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Food Stocker
Daily Bread Food Bank
- Reduced restocking time by consistently maintaining a well-organized and easily accessible backroom storage area.
- Supported efficient store operations by unloading deliveries and transporting goods to appropriate locations within the store.
- Contributed to the store''s reputation for exceptional customer service by providing friendly, efficient assistance to shoppers in locating desired items or answering questions about products.
- Contributed to increased sales by ensuring timely restocking of high-demand items.
- Maintained a clean and inviting store environment by regularly cleaning shelves, coolers, and storage areas.
- Ensured product freshness by rotating stock according to expiration dates and removing expired items from shelves.
- Collaborated with team members to complete inventory counts accurately and efficiently.
- Maximized shelf space utilization through close attention to planograms and implementation of creative arrangement techniques for optimal product display results.
- Facilitated smooth transitions during seasonal merchandising changes, adjusting displays accordingly to showcase new products effectively.
- Improved customer satisfaction by promptly addressing inquiries, locating items, and providing knowledgeable assistance regarding products.
- Enhanced store presentation by meticulously organizing products and maintaining proper stock levels.
Inventory Cordinator
Habitat for Humanity
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every Number days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
- Performed data entry and completed proper paperwork.
- Investigated and resolved variances in inventory counts on monthly basis.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Maintained an up-to-date knowledge of industry best practices and trends, ensuring continuous improvement in inventory management processes.
- Managed vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
- Collaborated with sales and production teams to forecast demand accurately and maintain optimal inventory levels.
- Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
- Managed all related documentation and records for department.
- Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
Early Childhood Educator Assistant
The Little Campus
- Established strong relationships with families through open communication channels and participation in school events.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Organized creative arts projects for students to enhance their fine motor skills and self-expression abilities.
- Collaborated with a team of educators to develop an inclusive curriculum that met the diverse needs of all students.
Receptionist
MRS Oil & Gas
05.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Teacher
Dr Nuhu Muhammad Sanusi Junior & Secondary School.
01.2014 - 12.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Call Center Customer Service Representative
Customer Contact Solutions Nigeria Limited
02.2013 - 01.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Marketing Intern
Sterling Bank Plc
07.2011 - 12.2011
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Assisted in creating written, video, and image content for marketing channels.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Assisted in the planning and execution of successful product launch events.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Enhanced social media engagement through regular posting and audience interaction.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Compiled and presented reports on campaign performance, offering recommendations for future initiatives.
Education
City Adult Learning Centre
Toronto, ON01.2023
Certificate Of Cosmetology - Cosmetology
Foreva Clair Beauty College
Accra03.2015
Bachelor Of Science - Maths/Computer Science
Federal University of Technology Minna
Nigeria01.2012
Holy Child College
Nigeria07.2006
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Social support
- Privacy and confidentiality
- Palliative care
- Housekeeping tasks
- Meal preparation
- Meal planning
- Cultural sensitivity
- Compassionate care
- Relationship building
- Nutrition support
- Recreational activities
- Client relationship management
- Medication organization
- Transportation services
- Clinical documentation
- Assistive technology
- Community integration
- Daily living support
- Verbal and written communication
- Client advocacy
- Behavior management
- Interpersonal communication
- Health monitoring
Languages
English
Full Professional
Certification
WHMIS Certificate
Accessibility For Ontarians Disabilities Act.
First Aid and CPR Training
Toronto Shelter Standard Certificate
Mask N95
Timeline
Receptionist
MRS Oil & Gas
05.2019 - 11.2019
Teacher
Dr Nuhu Muhammad Sanusi Junior & Secondary School.
01.2014 - 12.2014
Call Center Customer Service Representative
Customer Contact Solutions Nigeria Limited
02.2013 - 01.2014
Marketing Intern
Sterling Bank Plc
07.2011 - 12.2011
WHMIS Certificate
Accessibility For Ontarians Disabilities Act.
First Aid and CPR Training
Toronto Shelter Standard Certificate
Mask N95
Food Stocker
Daily Bread Food Bank
Inventory Cordinator
Habitat for Humanity
Early Childhood Educator Assistant
The Little Campus
City Adult Learning Centre
Certificate Of Cosmetology - Cosmetology
Foreva Clair Beauty College
Bachelor Of Science - Maths/Computer Science
Federal University of Technology Minna
Holy Child College
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