Namya Thukral
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Hyundai Motor America
03.2025 - 11.2025
- Served as the main escalation point for complex customer issues involving vehicle performance concerns, warranty questions, and rental reimbursement eligibility.
- Explained multi-state Lemon Law requirements in clear terms, helping customers understand qualification criteria, required documentation, and available options such as repurchase, replacement, or arbitration.
- Worked closely with dealership service teams and regional case managers to verify repair history, review mechanical issues, and determine compliant resolutions under warranty and consumer protection laws.
- Handled high-priority cases involving State Attorney General offices and the Better Business Bureau, preparing accurate written responses and coordinating with internal counsel to ensure compliance and reduce risk.
- Maintained detailed case files in Salesforce and Hyundai’s internal systems, ensuring complete and accurate records of customer interactions, diagnostics, and legal communications.
- Prepared and reviewed formal correspondence related to consumer claims, arbitration decisions, and compliance matters, supporting consistent and transparent communication.
Pharmacy Assistant
Mahajan Laboratories
03.2021 - 10.2022
- Maintained a clean, organized, and efficient pharmacy counter and work area to support daily operations.
- Accurately counted, labeled, and prepared prescription medications, ensuring correct items and quantities for each order.
- Updated patient profiles, payment information, and inventory records in the pharmacy system with precision.
- Supported pharmacists and technicians by assisting with medication preparation, order filling, and workflow coordination.
- Managed inventory by counting stock, verifying deliveries, monitoring expiration dates, and placing replenishment orders.
- Prepared prescription packaging and labels, confirming accuracy of dosage instructions, potential side effects, drug interactions, and refill details.
- Retrieved and processed completed prescriptions for customers, provided required medication information, and coordinated pharmacist consultations when needed.
Education
Associate of Applied Science -
Northern College of Applied Arts And Technology
Toronto, ON12-2024
Skills
- Labeling prescriptions
- Medication storage
- Processing orders
- Order documentation
- Verifying orders
- Insurance collaboration
- Drug inventory control
- Operating register
- Medication dispensing
- Training curriculum design
- Technical support triage
- Operational efficiency analysis
- Desktop support
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Advisor
Hyundai Motor America
03.2025 - 11.2025
Pharmacy Assistant
Mahajan Laboratories
03.2021 - 10.2022
Associate of Applied Science -
Northern College of Applied Arts And Technology