Namya Thukral
ON
Summary
Offering strong organizational and time-management skills with keen ability to learn and grow in professional settings. Brings collaborative mindset and ability to quickly adapt to new tools and processes required for administrative tasks. Ready to use and develop communication and organizational skills in Information Technology Support Technician role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Volunteer Assistant
Northern College IT Department
05.2023 - Current
- Setting Up Firewalls , switches , routers and Intrusion Prevention Systems.
- Setting up virtual Database and Managing Active Directories.
- Collaborated with the IT team to troubleshoot technical issues and resolving problems efficiently.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
Help Desk Technician
Kocher InfoTech
03.2021 - 03.2023
- Technical Support - Provided remote and on-site technical support for hardware, software, and network issues
- System Administration Installed, configured, and maintained Windows/Linux servers and workstations.
- Software Support Provided support for Microsoft Office suite, ERP systems etc.
- Assisted in development of system security protocols.
- Documented all support requests and resolutions in the ticketing system .
Education
Computer Engineering Technician -
Northern College
12.2024
Skills
- Documentation
- Troubleshooting
- Help Desk Support
- Active Directory
- SQL
- Microsoft Windows
- Virtualization Platforms
- Network Protocols Remote Access Technologies
Certification
- CompTIA Security+ (Valid Till 08/01/27)
- Certified In Cybersecurity (CC), ISC2 (Valid Till 07/01/27)
Projects
- Keylogger Software
- Active Directory Configuration
- Network File Sharing System
- VoIP System Implementation
- Home Lab Setup for networking,
- virtualization,
- system administration
Timeline
Volunteer Assistant
Northern College IT Department
05.2023 - Current
Help Desk Technician
Kocher InfoTech
03.2021 - 03.2023
Computer Engineering Technician -
Northern College
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