NAMUTEBI TEDDY
Toronto,ON
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my expertise in cleaning, sanitizing, and customer service at Oscar Industries Ltd. Known for exceptional organizational skills and reliability, I significantly contributed to a positive, efficient work environment. My proactive approach and ability to solve problems ensured the confidentiality and timely completion of projects.
Overview
18
18
years of professional experience
Work History
Domestic Work/ Cleaner
FNF Contracting and Trading Services
04.2022 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
Housekeeping Room Attendant
Cabana Restaurant
06.2016 - 12.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
Customer Care Executive
Cabana Restaurant
06.2016 - 12.2021
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Receptionist
Oscar Industries Ltd
01.2006 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Documentation &Archives
Oscar Industries Ltd
01.2006 - 05.2015
- Contributed to the development of policies and procedures for best practices in archival management.
- Prepared archival materials for digitization projects following established protocols.
- Assisted researchers with locating relevant documents, enhancing their research experience.
- Maintained strict confidentiality when handling sensitive documents, ensuring privacy for all parties involved.
- Evaluated Number records for accuracy, value and status of preservation.
Assistant Secretary
Oscar Industries Ltd
01.2006 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed sensitive information with discretion, ensuring the confidentiality of company documents and communications.
- Ensured timely completion of projects by effectively prioritizing tasks and coordinating resources.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by providing prompt responses to inquiries via phone calls or email correspondence.
- Contributed to a positive work environment by maintaining a clean, organized office space that promoted efficiency.
Education
Certificate In Computer Operations - Administration/secretary
Agman-Era Uganda Ltd
Kampala-Uganda 08.2005
Certificate Of Technical Studies - Toilaring And Catering Combined Secretariat Certif
Kankobe Vocational Training Centre
Kampala-Uganda 12.2002
Graduate Certificate - Ordinary Level of Education
Premier High School-Ntinda
Kampala-Uganda 12.1998
Skills
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Customer Service
- Reliability and punctuality
- Knowledge of cleaning products
- Laundry services
- Organizational Skills
- Time Management
- Teamwork and Collaboration
- Communication and Interpersonal Skills
- Problem-Solving
Languages
English
Full Professional
Additional Information
Volunteer work at food bank -Grace place Scarborough July to Sept,2024.
Currently volunteering at Habitat ReStore for humanity East York 155 Bermondsey road, Toronto, ON, M1K2B5
Timeline
Domestic Work/ Cleaner
FNF Contracting and Trading Services
04.2022 - 05.2024
Housekeeping Room Attendant
Cabana Restaurant
06.2016 - 12.2021
Customer Care Executive
Cabana Restaurant
06.2016 - 12.2021
Receptionist
Oscar Industries Ltd
01.2006 - 05.2015
Documentation &Archives
Oscar Industries Ltd
01.2006 - 05.2015
Assistant Secretary
Oscar Industries Ltd
01.2006 - 05.2015
Certificate In Computer Operations - Administration/secretary
Agman-Era Uganda Ltd
Certificate Of Technical Studies - Toilaring And Catering Combined Secretariat Certif
Kankobe Vocational Training Centre
Graduate Certificate - Ordinary Level of Education
Premier High School-Ntinda
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