Namtip (Diana) Laoriem
Los Angeles
Summary
Accomplished Senior Client Advisor at James Perse with expertise in client relationship management and business development. Enhanced client satisfaction through tailored solutions and strategic sales growth. Proficient in Microsoft Office and effective communication, fostering long-term client retention. Successfully expanded clientele by 20% through networking and referrals, driving operational excellence and customer engagement.
Overview
3
3
years of professional experience
Work History
Senior Client Advisor
James Perse
West Hollywood, CA
10.2025 - Current
- Developed tailored solutions enhancing client experience and satisfaction.
- Fostered long-term relationships with clients through personalized service and follow-ups.
- Analyzed client needs to recommend appropriate products and services, driving sales growth.
- Lead visual merchandising to maintain a polished, on-brand environment
Expand clientele through networking, referrals, and client development. - Execute opening/closing procedures and ensure operational excellence
Support store events, inventory, and key business initiatives.
Sales Supervisor
James Perse
Century City, CA
05.2025 - 10.2025
- Supervised daily sales operations, ensuring team adherence to company standards and policies.
- Trained and mentored staff on product knowledge and effective selling techniques.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Developed and implemented sales strategies to enhance customer engagement and increase revenue.
Client Advisor
James Perse
Century City, CA
05.2024 - 05.2025
- Delivered tailored product recommendations to elevate client shopping experiences.
- Assisted in maintaining store presentation standards and visual merchandising.
- Responded to client inquiries, ensuring timely and accurate information delivery.
- Developed strong relationships with clients through attentive service and follow-up communications.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Assistant Manager
Abercrombie & Fitch
Canoga Park, CA
10.2022 - 05.2024
- Oversaw daily operations and upheld store standards to ensure optimal performance.
- Collaborated with team to enhance customer experience and drive sales.
- Supported inventory management processes, ensuring accuracy and availability of merchandise.
- Trained new staff on company policies, procedures, and customer service expectations.
- Analyzed sales reports to identify trends and recommend strategic actions.
- Implemented visual merchandising strategies to optimize product presentation and appeal.
- Facilitated communication between management and associates to promote teamwork and efficiency.
- Led initiatives for employee engagement, fostering a positive work environment and morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Business Administration And Management
The Ohio State University
Columbus, OH12.2015
Skills
- Relationship management
- Portfolio management
- Performance tracking
- Investment strategies
- Customer engagement
- Client relationship management
- Client interaction
- Client retention strategies
- Account management
- Business development
- Onboarding management
- Computer skills
- Customer service excellence
- Organizational skills
- Team collaboration
- Effective communication
Languages
Spanish
Professional Working
Thai
Native or Bilingual
Timeline
Senior Client Advisor
James Perse
10.2025 - Current
Sales Supervisor
James Perse
05.2025 - 10.2025
Client Advisor
James Perse
05.2024 - 05.2025
Assistant Manager
Abercrombie & Fitch
10.2022 - 05.2024
Bachelor of Science - Business Administration And Management
The Ohio State University