Overview
Work History
Education
Skills
Certification
Timeline
Generic

Namrit Kaur Punia

Calgary,AB

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical Support Agent (Remote)

Alorica (Best Buy)
Calgary, AB
08.2022 - Current
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Improved operations through consistent hard work and dedication.
  • Developed team communications and information for meetings.
  • Collaborated with team members to achieve target results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Carried out day-to-day duties accurately and efficiently.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Child Support Worker

Rabboni Support Services
Calgary, AB
03.2022 - Current
  • Providing help in improving the physical, emotional, intellectual and social development of vulnerable children.
  • Work towards specific goals that improve life chances agreed with families in their individual plans creating the conditions that ensure a child-focused approach to the work is developed and maintained.
  • Develop a good working knowledge of different resources for families and enable families to access them according to their needs.
  • Keep appropriate written reports of the work undertaken and submit them according to the set requirements.
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
  • Explained policies, procedures and instructions to parents.
  • Used interactive visuals and static worksheets to teach each student writing techniques.

Pharmacy Assistant

LOBLAW
Nipawin, SK
11.2019 - 11.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Prepared bills for clients and submitted required paperwork to insurance companies.
  • Verified order information against computer database.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Completed and filed documentation for insurance, store and liability purposes.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Supported operations with filing, copying and faxing.
  • Received incoming supplies and stocked in correct locations.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Supervisor

Tim Hortons
Nipawin, SK
07.2019 - 11.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Trained new employees for production positions.
  • Established and enforced clear goals to keep employees working collaboratively.
  • The supervision of crew activities on shift to ensure that Tim Hortons standards around people, product, cleanliness and exceptional customer service are fulfilled.
  • Counting and preparing the deposit, submitting daily sales and adjusting teams’ Timecards.
  • Managing the shift and the on-floor employees by coordinating and supervising accordingly. Organizing and coordinating team members’ breaks.
  • Completing all the required shift documentation including food wastage and temperature logs.
  • Reports to store owner/manager about the sales and employee performances.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Social Services Intern

Seva Food Bank
Mississauga, ON
09.2018 - 04.2019
  • Interviewed family members to assess situations, capabilities and problems.
  • Entered client data in centralized database and maintained up-to-date case records for all clients.
  • Worked with community resources to engage youth in pro-social activities and help families’ access services.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Identified appropriate community resources and provided referrals for services.
  • Attended hearings with victims to provide emotional support.

Inventory Clerk

RGIS
Toronto, ON
08.2018 - 04.2019
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Received, evaluated and scanned items, updated computer database and proactively resolved variances.
  • Completed inventory counts.
  • Maintained high accuracy between physical and digital records through daily cycle counts and monthly inventory audits.

Education

Associate of Arts - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
04.2019

High School Diploma -

The British Co-Ed High School
Punjab, India
03.2016

Skills

  • Organization
  • Computer skills
  • Strong written and verbal communication
  • Training & Development
  • Customer service skills
  • Resolving customer issues
  • Remote Learning
  • Multitasking
  • Teamwork and collaboration abilities
  • Remote Support
  • Remote Assistance

Certification

  • CPR AND FIRST AID CERTIFICATE
  • ITF+
  • PHARMACY ASSISTANT CERTIFICATE
  • SECURITY GUARD LICENSE

Timeline

Technical Support Agent (Remote)

Alorica (Best Buy)
08.2022 - Current

Child Support Worker

Rabboni Support Services
03.2022 - Current

Pharmacy Assistant

LOBLAW
11.2019 - 11.2021

Supervisor

Tim Hortons
07.2019 - 11.2021

Social Services Intern

Seva Food Bank
09.2018 - 04.2019

Inventory Clerk

RGIS
08.2018 - 04.2019

Associate of Arts - Social Service Worker

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

The British Co-Ed High School

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Namrit Kaur Punia