Namrita Ghuman
Toronto,ON
Summary
Business professional with focus on development bringing proven track record of identifying and capitalizing on growth opportunities. My commitment to collaborative efforts and achieving results ensures adaptability to changing market demands. Known for strategic thinking and relationship-building skills highly valued by employers.
Overview
9
9
years of professional experience
Work History
Business Development / Partner
Rewind - Clear Coat Formula
08.2024 - Current
- Developed winning proposals tailored to individual client needs, successfully securing high-value contracts.
- Conducted comprehensive market research to identify emerging trends and capitalize on untapped opportunities.
- Analyzed competitor offerings to identify areas of differentiation and potential competitive advantages for our products or services.
- Led product demonstrations showcasing unique features that set our offerings apart from competitors in the market space.
Customer Service Sales Representative
Chelsea Hotel
03.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Retail Sales Manager
Rex’s
05.2022 - 07.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Managed day-to-day staffing and handled scheduling for all store employees.
Sales and Marketing Executive
Sotheby’s International Realty Canada
08.2018 - 06.2022
- Analyzed sales and marketing data for improved strategies.
- Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
- Streamlined internal processes for improved team efficiency and productivity.
- Implemented innovative promotional campaigns that generated significant growth in new customer acquisition.
- Created compelling case studies highlighting the positive impact of company products on client businesses, demonstrating value proposition to prospective customers.
Customer Service Representative
GoodLife Fitness
08.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Sales Associate
Starbucks
01.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment, leading to repeat customers.
Insurance Sales Representative
American Income Life Insurance Company
06.2017 - 12.2017
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Utilized technology platforms effectively to manage client information, track sales activities, and optimize lead generation efforts.
- Maintained detailed records of customer information and policy sales.
Sales Representative
TJX Canada
08.2016 - 07.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Kinesiology -
University of Toronto
Toronto, ON05-2023
Skills
- End-to-end sales cycle
- Strategic Planning
- Solution mapping and value addition
- Sales Process Management
- Consultive Sales Techniques
- Excellent Nonverbal Communication Skills
- Salesforce Salesloft and outreach exp
- Efficient process execution
- Outbound Sales Management/Cold calling
- Hubspot/ Canva/ Wordpress
- Process Improvement Initiatives
- Client needs Assessment
- Relationship Development
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Timeline
Business Development / Partner
Rewind - Clear Coat Formula
08.2024 - Current
Customer Service Sales Representative
Chelsea Hotel
03.2024 - Current
Retail Sales Manager
Rex’s
05.2022 - 07.2023
Customer Service Representative
GoodLife Fitness
08.2019 - 02.2020
Sales and Marketing Executive
Sotheby’s International Realty Canada
08.2018 - 06.2022
Sales Associate
Starbucks
01.2018 - 08.2018
Insurance Sales Representative
American Income Life Insurance Company
06.2017 - 12.2017
Sales Representative
TJX Canada
08.2016 - 07.2017
Bachelor of Kinesiology -
University of Toronto
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