Namrata Akash Bal
Burnaby,BC
Summary
Dedicated and compassionate Health Care Assistant (HCA) with extensive training and practical experience, seeking to provide high-quality care and support to patients in a healthcare facility. Committed to promoting patient comfort, dignity, and overall well-being.
Overview
14
14
years of professional experience
Work History
Health Care Aide (Training and Practice)
Fair Haven Homes, Burnaby
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Senior Health Care Aide
Belvedere Care Centre, Coquitlam
- Training and Practice
Health Care Assistant (Casual Worker)
Pine Grove Nursing Center
Richmond, BC
04.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
Customer Relationship Manager
Agas Consultants
02.2019 - 01.2023
- Responsible for maintaining strong relationships with clients. - Provided guidance and support to clients throughout the education process. - Worked closely with students and families to understand their needs and help them achieve their educational goals. - Delivered exceptional customer satisfaction through effective communication and personalized service.
Customer Service Manager
Dr. Om Parkash Eye Institute
03.2017 - 05.2018
- Ensured patient satisfaction as the primary responsibility. - Led a team of customer service representatives addressing patient inquiries and concerns. - Coordinated closely with hospital staff to ensure a seamless patient experience. - Delivered exceptional customer service through effective communication and efficient problem-solving.
Account Sales Executive
KGK Creations, Mumbai
04.2010 - 11.2013
- Provided ledgers to customers and followed up for confirmation. - Maintained contact with clients to ensure satisfaction and resolve complaints. - Generated sale invoices and coordinated with salespersons. - Handled credit control and provided daily and monthly sales reports to managers.
Education
Health Care Assistant Course -
Vancouver Community College
06.2024
Secondary School -
Maharashtra Board of Education
01.2007
Skills
- Conflict Resolution Skills
- Team Management Abilities
- Multitasking
- Problem-Solving
- Computer Literacy
- Project Management Tools
- Strong Communication
- Patient Care
- Reliable team player
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Health Care Assistant (Casual Worker)
Pine Grove Nursing Center
04.2024 - Current
Customer Relationship Manager
Agas Consultants
02.2019 - 01.2023
Customer Service Manager
Dr. Om Parkash Eye Institute
03.2017 - 05.2018
Account Sales Executive
KGK Creations, Mumbai
04.2010 - 11.2013
Health Care Aide (Training and Practice)
Fair Haven Homes, Burnaby
Senior Health Care Aide
Belvedere Care Centre, Coquitlam
Health Care Assistant Course -
Vancouver Community College
Secondary School -
Maharashtra Board of Education