Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Timeline
BusinessAnalyst
Namrata Ponnam

Namrata Ponnam

Oakville,ON

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings with over a decade of industry experience in Mobile Device management, Application Management, Client Servicing and Project and Product management. Key qualities include project coordination, problem solving techniques, ability to multitask coupled with positive thinking & attention to detail, capable of suggesting innovative solutions to difficult problems using statistical tools, communication, coordination & presentation brilliance.

Overview

13
13
years of professional experience
14
14
Certification

Work History

Manager, IT Systems Solutions Management

Applied Materials Canada, Inc.
07.2017 - Current
  • Direct and oversee a proficient team responsible for configuring, administering, and supporting a large-scale global enterprise mobility ecosystem.
  • Manage mobile device environments utilizing platforms such as Microsoft Intune, Jamf Pro, and Soti, demonstrating extensive expertise.
  • Lead and execute multiple projects, ensuring successful completion within defined timelines and budgetary constraints.
  • Leverage significant expertise in mobile device and application management to optimize operational efficiency, while collaborating with stakeholders to design and implement comprehensive management solutions encompassing application, content, security, and device-centric aspects
  • Manage a diverse range of devices including iOS, Android, MacOS, ChromeOS, handhelds (RF Guns), displays (Kiosk solutions), and wearables (Smart glasses).
  • Drive research initiatives to evaluate and establish new end device standards and strategic frameworks.
  • Resolve complex troubleshooting scenarios related to endpoint management ensuring uninterrupted functionality.
  • Oversee print environment management and contribute to designing a resilient and reliable print infrastructure.
  • Manage the strategic planning, configuration, and deployment of secure browser applications across endpoints, while also implementing security-focused solutions like Mobile Threat Defense.
  • Possess proficient understanding of Windows environment, Windows clients, SCCM, co-management, Microsoft Office 365, Microsoft Azure, and endpoint protection.
  • Demonstrate extensive experience in executing end-to-end device management solutions and migrations, ensuring seamless transitions.

Senior Technical Solutions Engineer, Customer Success

Mobileiron India Pvt. Ltd.
09.2014 - 07.2017
  • Provided expert guidance on Android wrapping with MDM solution and App Connect, contributing to client success.
  • Played a pivotal role in the Android developer support team, addressing issues and facilitating implementation related to wrapping and App Connect.
  • Offered pre-sales support during product deployment phase, ensuring smooth transitions for clients.
  • Collaborated cross-functionally with Developer, QA, and Product Management teams to develop App Connect apps solutions.
  • Demonstrated expertise in Assemble built using AutoIT for MDM server information extraction and related activities.
  • Managed configuration, implementation, and troubleshooting of Mobile Device Management on both on-premise and cloud technologies.
  • Installed on-premise MDM solutions using VMware ESX servers, ensuring optimal performance and reliability.
  • Configured Exchange server and other Active Sync Server on MDM Server, enhancing operational efficiency.
  • Proficiently utilized tools such as Android Studio ADB logging, Xcode iOS logging, and Splunk for server log analysis.
  • Provided guidance on configuring Load Balancers and deploying VMware and Sphere Client for optimal performance.
  • Mentored a team of 6 engineers, fostering their professional development and enhancing team productivity.

Listing Creation Specialist, Merchant Services

Amazon Development Center (India) Pvt. Ltd.
05.2013 - 08.2014
  • Led the Jumpstart project in US and UK regions, demonstrating proficiency in project management.
  • Generated metrics for Jumpstart in European locales (UK, DE, FR) and US, utilizing Spartan for data analysis.
  • Integrated external content into Amazon websites using internal content creation templates, ensuring consistency and quality.
  • Analyzed sellers’ performance and provided strategic guidance to enhance their sales on Amazon’s platform.
  • Collaborated with onboarding teams to facilitate seamless integration and support during complex integration processes.
  • Utilized Salesforce for running reports and managing internal KPIs, ensuring operational transparency.
  • Contributed to process improvement initiatives by analyzing data and proposing strategic recommendations.
  • Conducted market research to increase awareness and demand for Jumpstart in US and UK locales.
  • Received recognition as the best performer in Q3, 2013, and rated as an "Exceeding Performer" for 2013 during yearly performance review.

Listing Creation Specialist

Amazon Development Center (India) Pvt. Ltd.
03.2011 - 05.2012
  • Liaised with European Business teams to integrate sellers’ content into the Amazon platform, ensuring alignment with company standards.
  • Gathered seller requirements and collaborated in building tools to streamline the integration process, enhancing efficiency.
  • Enhanced product-detail pages with poor content visibility on Amazon website, improving overall customer experience.
  • Educated sellers on sales performance tracking and provided insights to optimize their performance on the platform.
  • Created web stores for merchants and shared strategic business ideas to boost their sales on Amazon.
  • Recognized as the "No. 1 Number Cruncher" for Q3 2011 & Q4 2011 and rated as an "Outstanding Performer" for 2011 during yearly performance review.

Education

Board of Intermediate Education - Maths, Physics, Science

Sri Chaitanya Junior College
Hyderabad, IN
2008

Bachelor of Technology - IT

Jawaharlal Nehru Technical University (JNTU)
Hyderabad, IN
2011

Post Graduate in Cloud Computing - Cloud Computing

Caltech
2021

Skills

  • Architecturing MDM solutions
  • Presentation Skills
  • Team Management Skills
  • Training/Facilitating Skills
  • Client Servicing
  • Data Analysis
  • Project Management

Certification

  • PMP Certified
  • ITIL Foundation certified– Simplilearn
  • Mobility+ - CompTIA certified
  • G-Suite Administrator Fundamentals certified
  • Chrome OS IT Administrator certified
  • Android Enterprise Professional – Android Enterprise certified
  • MobileIron Certified Administrator.
  • MobileIron Design and Deployment Specialist Fundamentals certified.
  • MobileIron Professional Services and Best Practices Certified.
  • MobileIron Sentry Authentication and Security Specialist.
  • Mobile Device Management (MDM) Solutions Expert.
  • Jamf Associate certified
  • Jamf 200 Certified
  • Jamf 300 Certified

Hobbies and Interests

  • Networking
  • Movies
  • Arts & crafts
  • Music
  • Woodworking
  • Internet Surfing and learning new things.

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual

Timeline

Manager, IT Systems Solutions Management

Applied Materials Canada, Inc.
07.2017 - Current

Senior Technical Solutions Engineer, Customer Success

Mobileiron India Pvt. Ltd.
09.2014 - 07.2017

Listing Creation Specialist, Merchant Services

Amazon Development Center (India) Pvt. Ltd.
05.2013 - 08.2014

Listing Creation Specialist

Amazon Development Center (India) Pvt. Ltd.
03.2011 - 05.2012

Board of Intermediate Education - Maths, Physics, Science

Sri Chaitanya Junior College

Bachelor of Technology - IT

Jawaharlal Nehru Technical University (JNTU)

Post Graduate in Cloud Computing - Cloud Computing

Caltech

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Namrata Ponnam