Namrata Naykar
Kitchener,Ontario
Summary
Seeking a challenging career with progressive organizations to take responsibilities through continuous improvements, dedicated and innovative thinking that utilizes my detail-oriented professional skills, analytical, communication and leadership skills
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Reliance Jio
09.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Proficient in addressing client inquiries and maintaining accuracy
- Excellent communication skills, both verbal and written, to effectively assist clients
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Warehouse Assistant
Devika Industries
02.2021 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborating with other departments to optimize warehouse operations and keep production high.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
Post-Graduate Diploma - Business
Conestoga College
Kitchener, ON08.2025
BBA - Commerce And Business Administration
D.R.B Commerce College
Gujarat, India 04.2020
Skills
- Time management
- Project Management
- Strategic planning
- Quality assurance
- Staff Management
- Product Knowledge
- Data Entry
- CRM Software
Reference
Name: Mrudul Changoth Puttan
Contact No.: 6476852587
Employee ID: 111721
Working at: Toyoda Gosei
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Full Professional
Certification
- Google Digital Marketing
- Export-Import Management Certificate
- Financial Analysis Certificate
- Project Management Certificate (Pursuing)
Timeline
Customer Service Representative
Reliance Jio
09.2022 - 05.2023
Warehouse Assistant
Devika Industries
02.2021 - 07.2022
Post-Graduate Diploma - Business
Conestoga College
BBA - Commerce And Business Administration
D.R.B Commerce College
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